Patient Service Representative

Corewell Health; Hastings; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established industry player in healthcare seeks a dedicated part-time clerical support team member. This role involves providing essential clerical assistance, managing patient communications, and ensuring smooth operations in a busy healthcare environment. You'll play a vital role in patient registration and check-in processes, while also maintaining accurate medical records. Join a team committed to delivering quality healthcare and enjoy a comprehensive benefits package, including retirement plans and discounts on services. If you're passionate about patient care and looking for a fulfilling role, this opportunity is for you.

Benefits

Comprehensive benefits package

On-demand pay program

Discounts on services and products

Optional insurance options

Retirement plans with contributions and matches

Qualifications

• Two years of relevant experience in healthcare or related fields.
• Ability to manage patient records and scheduling efficiently.

Responsibilities

• Greet and assist patients or visitors as a concierge.
• Perform clerical functions including scheduling and registration.

Skills

Clerical Support

Patient Communication

Insurance Billing

Electronic Health Records (EHR)

Appointment Scheduling

Education

High School Diploma

Vocational/Technical Certificate

Tools

EPIC

Job description

Job Summary

Provides clerical support using standard work to assist in the delivery of quality health care services.

Essential Functions

1. Serves as a concierge - greets and communicates with patients or visitors.
2. Performs clerical functions, including answering practice phone calls, scheduling patient appointments using decision trees where applicable, ordering supplies, generating patient letters, processing mail and supply deliveries, and managing registration reports. Responsible for identifying and reminding patients of health maintenance gaps. Documents patient phone calls in EHR for call routing and resolution.
3. Performs patient registration and check-in: confirms demographic and insurance information; assists with self-registration and arrival. Performs patient check-out: schedules follow-up appointments or confirms future appointments.
4. Maintains patient medical records according to standards; uploads documents into EPIC via Right Fax. Responsible for basic EMR/EHR scanning.
5. Participates in safety initiatives and risk mitigation measures, completing safety-related competencies and requirements timely.

Qualifications

Required

• High School Diploma or equivalent
• Two years of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab support, or related fields

Preferred

• Vocational/Technical certificate from college or technical school (based on Corewell Health entity and department)

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized healthcare. We are committed to investing in you. Our teams are composed of collaborators, leaders, and innovators dedicated to our mission to improve health, instill humanity, and inspire hope. Join a nationally recognized health system striving for excellence.

How Corewell Health cares for you

• Comprehensive benefits package
• On-demand pay program powered by Payactiv
• Discounts on various services and products
• Optional insurance options
• Retirement plans with contributions and matches

Primary Location: SITE - Pennock Hospital - 1009 W Green St - Hastings

Department: Admitting and Registration - Pennock

Employment Type: Part-time

Shift: Variable (United States of America)

Weekly Scheduled Hours: 24

Hours of Work: 7:30 a.m. to 4 p.m. and 6:30 a.m. to 3 p.m. on weekends

Days Worked: Sunday to Saturday

Weekend Frequency: Every third weekend

Note: Current Corewell Health team members should apply through their Workday account. This site is for non-Corewell Health applicants only.

Corewell Health is committed to a safe environment and equal opportunity employment. We support reasonable accommodations for applicants with disabilities or religious beliefs. For assistance, call 616.486.7447.