Customer Service Administrator - 6 Month FTC

TN United Kingdom; Guildford; On-site; GBP 23,000 - 27,000; Full time

Job summary

An established industry player is seeking a Customer Service Administrator for a 6-month fixed-term contract in Guildford. This role is perfect for individuals passionate about delivering exceptional customer experiences in a dynamic and collaborative environment. You will be responsible for onboarding new customers, coordinating training sessions, and ensuring a seamless implementation process. With a hybrid working model, you’ll enjoy flexibility while contributing to a friendly team. If you thrive in a fast-paced setting and have a genuine passion for customer service, this opportunity is for you!

Benefits

24 Days Holiday

Net Zero Pension Scheme

Bonus Scheme

Monthly Social Events

Cycle to Work Scheme

Staff Discounts

Employee Assistance Program

Qualifications

• Experience in customer service and administration roles.
• Strong communication skills and a positive attitude.

Responsibilities

• Serve as the primary contact for customers and arrange training sessions.
• Manage customer orders in CRM systems with accuracy.

Skills

Customer Service Experience

Communication Skills

Administration Experience

Proficiency in CRM Systems

Calm Under Pressure

Tools

CRM Systems

Job description

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Customer Service Administrator - 6 Month FTC, Guildford

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Client:

Location:

Guildford, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

1f7a501412e9

Job Views:

13

Posted:

29.04.2025

Expiry Date:

13.06.2025

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Job Description:

Customer Service Administrator - 6 Month FTC (HYBRID)

Guildford- Central

£23, plus 24 days holiday + BH, Net zero pension scheme , Bonus Scheme, Monthly Social events, Hybrid working flexibility (3 days in the office) Cycle to Work Scheme, Staff discounts, Employee Assistance Program

Monday to Friday (9AM - 5PM)

Overview:

Are you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic, collaborative environment?

If so, we have the perfect opportunity for you!

Our client, a global organisation based in Guildford, is seeking a Customer Service Administrator to join their friendly team on a fixed-term period of 6 months.

In this role, you'll be at the forefront of our customer onboarding journey, ensuring the smooth implementation of our products to new customers.

Your excellent communication skills and proactive approach will be instrumental in scheduling pre and post-implementation product training sessions, providing unparalleled support to our valued customers.

What You'll Do:

• Serve as the primary point of contact for customers, facilitating discussions and arranging training sessions via email and telephone.
• Coordinate training schedules, explain implementation processes, and manage attendee requirements, issuing welcome packs to ensure a seamless experience.
• Liaise with internal trainers, booking sessions based on location and availability to meet customer needs.
• Input and manage customer orders on our internal CRM systems with accuracy and efficiency.
• Collaborate with cross-functional teams to streamline the implementation process and address any customer concerns or inquiries.

What You'll Bring:

• Previous customer service experience and communication skills, with a genuine passion for delivering excellence.
• Previous administration experience.
• A positive, can-do attitude, and the ability to remain calm and composed in high-pressure situations.
• An understanding or experience in the care sector would be advantageous.
• Proficiency in CRM systems (desired).

If this sounds like you, apply today! If you know someone who may be suitable, please pass on their details or ask them to apply!

Click on the apply button or call me, Annie Hollidge, for more information on the role at / 66 88

Office Angels acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.