Trainee Service Advisor/Service Administrator

Group 1 Automotive; Hindhead; On-site; GBP 22,000 - 30,000; Full time

Job summary

Ein etabliertes Unternehmen in der Automobilbranche sucht einen Trainee Service Advisor/Service Administrator, der leidenschaftlich daran interessiert ist, herausragende Kundenerlebnisse zu schaffen. In dieser Rolle sind Sie der Hauptansprechpartner für Kunden, die ihre Fahrzeuge zur Wartung und Reparatur bringen. Sie werden die Möglichkeit haben, in einem dynamischen Umfeld zu arbeiten, in dem Teamarbeit und Professionalität hoch geschätzt werden. Mit einer Vielzahl von Schulungs- und Entwicklungsmöglichkeiten können Sie Ihre Karriere vorantreiben und Teil eines wachsenden Unternehmens werden, das sich für Vielfalt und exzellenten Service einsetzt.

Benefits

24/7 Online-Zugang zu Gesundheitsdienstleistern

Mitarbeiterrabatte auf Teile und Zubehör

Erweiterter Urlaub mit Dienstzeit

Bezahlter Tag für Ihren Geburtstag

Mitarbeiteraktienplan

Zahlungen für Mitarbeiterempfehlungen

Familienfreundliche Richtlinien

Vielfältige Schulungs- und Entwicklungsmöglichkeiten

Qualifications

• Exzellente Kommunikationsfähigkeiten zur effektiven Interaktion mit Kunden.
• Erfahrung im Kundenservice und Upselling von Dienstleistungen.

Responsibilities

• Begrüßung und Betreuung der Kunden während ihres Besuchs.
• Buchung von Fahrzeugen in die technische Werkstatt.

Skills

Kommunikationsfähigkeiten

Kundenservice

Zeitmanagement

Upselling

Zielorientierung

Education

UK Führerschein

Job description

Job Description

Trainee Service Advisor/Service Administrator BMW Hindhead

Good, honest, rewarding work. It's how we're built.

In the heart of our aftersales department, our Trainee Service Advisor/Service Administrator is committed to delivering outstanding and trusted experiences for our customers. As a Trainee Service Advisor/Service Administrator, you are the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our Retail Centre. As part of a successful, global automotive group, you'll broaden your experience across both sites and brands. And with the right support from us, you'll be able to progress as high as you can aim.

What we can offer you

• 24/7 online access to healthcare professionals
• Car purchasing and lease schemes
• Servicing, parts & accessory colleague discounts
• Enhanced holiday allowance with length of service
• Paid day off for your birthday
• Company share purchase plan
• Colleague referral payments
• Industry leading family friendly policies
• Numerous training, learning, and development options to suit everyone
• Plus lots more

What you'll do day to day

• Meeting and greeting customers in a friendly and courteous manner throughout the day.
• Booking vehicles into the technical workshop.
• Liaising with the technical workshop to keep track of the vehicles' progress and ensuring the vehicle is ready at the promised time.
• Adopting a sales approach regarding upsell.
• Maintaining good housekeeping standards and orderly administration of your work.

Helpful skills and qualifications

Don't worry about ticking off every single skill here—if you care about delivering great experiences as much as we do, we want to hear from you.

• Excellent communication skills, with the ability to engage effectively with customers and colleagues
• Demonstrated experience in delivering exceptional customer service
• Skilled at identifying customer needs and opportunities for upselling
• Excellent time management skills and the ability to work under pressure
• Previous experience in a target-driven role, demonstrating the ability to meet goals
• Must hold a valid UK driving licence

We value diversity and believe it strengthens our team. If you don't meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Be part of something big

Group 1 Automotive is on an exciting growth journey. We are home to over 7,000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don't need to love cars to work with us—just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

At Group 1 Automotive, we pride ourselves on our five core values that are incorporated in all we do: Respect, Integrity, Transparency, Teamwork, Professionalism. These are the principles that every member of our team lives by, whether that be in business functions, customer interactions, how we interact with the local community, or even how we view each other in the team.