Legal & Governance Manager, Claims Vendor Management

Chubb European Group SE UK; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance company seeks a qualified lawyer with over 5 years of experience to join their Claims Vendor Management team in London. This role involves overseeing vendor relationships, drafting agreements, and ensuring compliance with legal standards. The ideal candidate will have strong analytical and negotiation skills, and the ability to work collaboratively across multiple time zones. Competitive benefits include a pension scheme, annual bonus, and private medical cover.

Benefits

Pension scheme

Annual bonus

25 days annual leave plus 5 additional days

Private medical cover

Employee share purchase plan

Life assurance

Subsidized gym membership

Learning & development programs

Employee assistance program

Qualifications

• 5+ years PQE in legal practice.
• Experience in claims handling.
• Ability to interpret contract agreements.

Responsibilities

• Draft agreements and resolve disputes.
• Manage vendor communications and reports.
• Ensure compliance with legal guidelines.

Skills

Analytical Skills

Negotiation

Communication

Education

Qualified lawyer in the UK

Tools

Microsoft Office

Job description

The Claims Vendor Management Function is responsible for acquiring services from external vendors to support the delivery of the Chubb Claims service and managing those vendor relationships.

Our team supports the international business within Chubb, known as COG, which includes four regions: Europe, Middle East & Africa; South & Central America; Asia, Australia & New Zealand; and Japan.

Our team is multifaceted. No day is the same: responsibilities include overseeing contract negotiations, reviewing vendor performance metrics, coordinating with internal stakeholders on business requirements, conducting due diligence for onboarding new vendors, evaluating vendor proposals, terminating vendor relationships, and managing run-off.

This role offers the opportunity to be a central part of our team, working on diverse matters, collaborating with Chubb’s legal teams, global colleagues, vendors, and external clients. It’s ideal for someone with a legal background looking to transition into a dynamic commercial environment.

Key Responsibilities:

• Report directly to the Vice President, COG Claims Vendor Management.
• Support COG Vendor Management and legal teams by drafting agreements, interpreting contract language, and resolving disputes.
• Manage Claims Vendor Templates, Guidelines, and other governance documents, including issue logs.
• Draft and update Vendor Management policies and circulate revisions.
• Ensure Vendor Management Compliance per internal legal, risk, compliance, and information security guidelines, acting as an interface with these functions, including global teams.
• Handle essential communications and briefings to internal and external stakeholders.
• Serve as the escalation point for systemic vendor issues from regions.
• Prepare regular reports for senior stakeholders, including sensitive material, to inform decision-making.
• Provide technical support for vendor performance management, benchmarking, KPI analysis, and invoice review processes.
• Monitor industry trends to identify new vendor management practices for potential adoption.
• Report on strategic vendor reviews, including performance against contractual SLAs and issue tracking.

Qualifications:

• Qualified lawyer in the UK with 5+ years PQE.
• Claims handling experience.
• Ability to work across multiple time zones.
• Understanding of contract agreements, terms, and conditions.
• Proven ability to analyze complex legal issues and develop creative, customer-focused solutions.
• Knowledge of legal, regulatory, and compliance concepts.
• Excellent drafting, analytical, and attention-to-detail skills.
• Ability to produce accurate documentation within strict deadlines.
• Self-motivated, eager to learn, and team-oriented.
• Maintains confidentiality and integrity.
• Strong organizational and administrative skills.
• Ability to build credible relationships with internal and external stakeholders.
• Proficiency in Microsoft Office, especially Excel (charts, pivot tables).

What We Offer:

Pension, annual bonus, 25 days leave plus 5 additional days, private medical cover, employee share purchase plan, life assurance, subsidized gym membership, learning & development programs, employee assistance.

Our Values:

Integrity, client focus, respect, excellence, teamwork. We are committed to ethical practices, mutual trust, and a collaborative, supportive environment.

Diversity & Inclusion:

We value diversity and are committed to inclusive recruitment. If you require reasonable adjustments during the hiring process, please inform us.

https://www2.chubb.com/emea-careers/working-for-us/diversity-inclusion.aspx

About Us:

Chubb is a global leader in insurance, operating in 54 countries, offering a range of property, casualty, accident, health, reinsurance, and life insurance products, distinguished by product breadth, distribution, financial strength, and claims expertise.