One Stop - Customer Service Assistant

Tesco; Basingstoke; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading retail convenience business is seeking a Customer Service Assistant for their Basingstoke location. The role involves providing exceptional customer service, maintaining store operations, and ensuring a safe shopping environment. Flexible working options are available to support various needs, making this an inclusive opportunity.

Benefits

10% Discount in One Stop

10% Discount at Tesco & Tesco Cafe

20% Discount on F&F Clothing

Discounted eye care through Vision Express

Discounted health checks at Tesco Pharmacy

Annual leave increases with service

Life Assurance

Flexible working options

Qualifications

• Experience in a fast-paced retail environment.
• Ability to provide excellent customer service.

Responsibilities

• Provide excellent customer service and maintain store appearance.
• Encourage customer feedback and ensure safe working practices.
• Participate in community and charity events.

Skills

Customer Service

Communication

Teamwork

Job description

One Stop • Chineham Basingstoke • Apply by 22-May-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will constantly look for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing great natural service.
• Encouraging customers to give feedback on their shopping experience through the ‘Have Your Say’ survey.
• Working across all areas of the store including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying the training received to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance and understanding your role in delivering profit.
• Living our values, making everyone feel welcome, and following store policies.
• Clocking in and out at the start and end of shifts to ensure accurate payment.
• Keeping yourself, colleagues, and customers safe by following security procedures and wearing safety equipment where available.
• Following the 'Think 25' policy when serving age-restricted products.
• Responding quickly to assistance calls or interventions on self-service checkouts, explaining your actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• In the absence of your Shift Leader or Store Manager, you may be responsible for running the shift.
• Following all training to ensure safety and legal compliance.

If this store has a Post Office Local, your duties will include managing daily operations of the Post Office, which requires passing a financial and criminal background check. Failure to pass these checks will result in withdrawal of the job offer.

Flexible Working

We understand that everyone’s circumstances are different. We welcome discussions about flexible working options to support your needs, whether you are starting your career, caring for others, nearing retirement, or adapting to parenthood.

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited is a retail convenience business with over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services including cash machines, Post Office, Parcelshop, bill payments, lottery, vending solutions, and more. We are part of Tesco, operating independently from our Head Office in Brownhills, Walsall, and servicing stores from three distribution centres.

We are proud to be accredited as a Disability Leader Level 3 and committed to an inclusive, accessible recruitment process. For more information on our accessibility support, please click here.

Please Note

We only recruit individuals who have passed the school leaver’s age. For details, please click here.

Benefits

• 10% Discount in One Stop
• 10% Discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)
• 20% Discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile, including Colleague Deals
• 20% off car, pet, and home insurance at Tesco Bank
• Discounted eye care through Vision Express
• Discounted health checks at Tesco Pharmacy
• Discounted cash plans with Simply Health
• Exclusive savings through Colleague Deals and Discounts
• Save as you earn scheme
• WeCare support services including online GP, mental health support, and more
• Annual leave increases with service
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working options including part-time, job shares, phased retirement, and more