IT Application Support Specialist

TN United Kingdom; Cambridge; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading education group is seeking an IT Application Support Specialist in Cambridge. The role involves resolving issues related to CRM systems, supporting application functions, and collaborating on system upgrades. Candidates should have experience with Microsoft Dynamics and iSAMS, along with strong communication and problem-solving skills.

Qualifications

• 3+ years’ experience with iSAMS or an education Student Management System.
• Proficiency in IT Applications & Systems.
• Strong communication skills.

Responsibilities

• Support day-to-day functions related to iSAMS and CGS ERP/CRM.
• Triage and resolve tickets in the Application Support ITSM queue.
• Assist with system updates and documentation.

Skills

Customer service skills

Problem-solving

Organizational skills

Attention to detail

Effective communication

Teamwork

Flexibility

Analytical skills

Tools

Microsoft Dynamics

iSAMS

SQL Server

Azure

Office 365

Job description

IT Application Support Specialist, Cambridge

Client:

CATS Global Schools

Location:

Cambridge, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

2b983309bac7

Job Views:

3

Posted:

23.05.2025

Expiry Date:

07.07.2025

Job Description:

About CATS Global Schools
CATS Global Schools is a leading education group committed to inspiring the next generation of world shapers.

With a history dating back to 1899, but a focus on the future, our group brings together 16 institutions comprising independent boarding schools, an Arts University College, English language schools and a variety of summer programmes in the UK, US, Canada and China.

Each year, we provide 18,000 students around the globe with the education they need to develop real-life skills for the future. We are dedicated to academic excellence and our students benefit from our well-developed links to over 40 top global universities.

We create a positive learning environment where every student is empowered to make a contribution to shape their world. This is made possible because of the commitment of our pioneering, persevering people who do the very best for our students.

Role overview

Take a lead in resolving process and functional issues for business users related to the CRM system (MS Dynamics), CGS Student Management System and their integration with other business systems.

Triage and resolve tickets that come into the Application Support ITSM queue, keeping within the SLA’s.

Maintain the quality of IT services and products.

Develop training literature and materials to speed up processes.

Facilitate discussions of requirements among stakeholders and document requirements to provide data-driven recommendations.

Assist with Application Systems Projects.

Report to business leaders and stakeholders.

Gather intelligence from corporate executives and middle managers about needs and future growth.

Responsibilities

Support the day-to-day functions related to iSAMS, CGS ERP/CRM (MS Dynamics), CGS Student Management System, and other applications.

Assist with Application system updates.

Support the IT service, its underlying infrastructure & users across the business.

Assist with Product Rollover associated with the CRM (MS Dynamics).

Ensure systems documentation (administration, support, diagnostics) is maintained to high standards.

Act as the technical liaison for all CGS Application systems.

Assist with managing external suppliers for Application systems, including specifications, escalations & BAU.

Project Activities

Provide support, design, delivery, implementation, and support to CGS’s IT, meeting deadlines and quality criteria.

Support the specification and implementation of new upgrades and services of CGS applications, including hardware, software, system upgrades, and rollouts, as well as Greenfield implementations.

Collaborate with project teams from various sites to ensure successful project delivery.

Technical Leadership and Strategic functions

Work closely with the Infrastructure and Applications Manager on technical queries.

Support system integrations, migrations, and performance optimizations.

Foster technical capability and information dissemination within the technology group.

Train and mentor BAU IT staff.

Contribute to the Group’s IT strategy and future planning.

Person Specification

Demonstrable Experience
Experience with Microsoft Dynamics (on-premise 2016, D365, Business Central), iSAMS or education MIS, and strong communication skills.

Essential Requirements
3+ years’ experience with iSAMS or an education Student Management System, customer service skills, proficiency in IT Applications & Systems, problem-solving, organizational skills, and attention to detail.

Desirable Requirements
Experience with SQL Server, cloud solutions like Azure or Office 365, and previous education sector exposure.

Behaviours
Effective communication, teamwork, flexibility, attention to detail, integrity, resilience, analytical skills, ownership, proactive attitude, and willingness to go the extra mile.

Our commitment to inclusion and diversity

We are committed to diversity, inclusion, and belonging, and strive to be an employer of choice for all.

And Finally

CATS Global Schools are committed to safeguarding and promoting student welfare. All positions are subject to pre-employment checks in line with KCSIE guidelines. Candidates will need to complete a criminal declaration and online checks, which may include social media.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

Applications should be made via the 'Apply now' button. Do not include bank or payment details.

Created on 23/05/2025 by TN United Kingdom