Application Support Specialist

MHA; Milton Keynes; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading accountancy firm is seeking an Application / System Support Analyst to join their Practice Management team in Milton Keynes. The successful candidate will be responsible for providing technical support and managing practice management applications alongside an enthusiastic team. This role offers competitive benefits, opportunities for professional growth, and a supportive working environment focused on people-first values.

Benefits

33 days holiday including bank holidays

Flexible working hours with home working options

Employee recognition awards and bonuses

Employee Assistance Programme for support

Qualifications

• Experience working in a professional practice environment.
• Hands-on experience with Practice Management applications or modules.

Responsibilities

• Respond to internal end users in a timely manner, addressing queries via the PM Support Helpdesk.
• Collaborate with the software provider to resolve technical issues.
• Provide training assistance to users and applications programming teams.

Skills

Proficiency in Microsoft Office applications

Analytical skills

Problem-solving skills

Job description

Job Description

Application / System Support Analyst

Location: Milton Keynes

Competitive salary, negotiable depending on your experience and expertise.

Are you ready to bring your expertise in Practice Management Support to a role where your skills and unique perspective can make a lasting impact?

What Sets Us Apart

At MHA, we’re about people first – our people, our clients, and the communities we serve. As one of the UK’s top 15 accountancy firms and a proud member of Baker Tilly International, the 9th largest network in the world, we are a hub of global knowledge with a strong local commitment.

Our people-focused approach truly sets us apart. Here, you won’t just be another face in the firm; you’ll be part of an ambitious, driven team dedicated to continuous learning and growth. We invest in our people because they are the foundation of our success. With access to unparalleled resources and award-winning development programmes, you’ll have the freedom to shape your career while making a meaningful impact. We take immense pride in being awarded gold for Investors in People. This recognition reflects our deep commitment to nurturing talent and ensuring every individual feels valued and supported.

Here, You’ll Shape More Than Careers

We’re looking for a talented Practice Management Support professional who thrives in a people-focused environment and sees challenges as opportunities for growth. At MHA, you’ll work alongside passionate professionals who care about making a difference. Your role in Practice Management will be far more than just troubleshooting systems; it’s about creating an efficient and supportive business environment, fostering collaboration, and implementing strategic initiatives that drive meaningful, lasting impact across our team.

Your Key Responsibilities:

• Respond to internal end users in a timely manner, addressing queries and issues via the PM Support Helpdesk.
• Collaborate with the software provider to resolve staff queries and technical issues efficiently.
• Provide training assistance to users, applications programming teams, and other staff members.
• Prepare and present status reports, ad hoc reports, and training material for end users.
• Work with cross-functional teams to maintain efficiency, consistency, and successful implementation of application upgrades and enhancements.
• Offer expert knowledge of the CCH suite’s data functionality, facilitating integration with other software systems.
• Lead and assist with projects as delegated by the Head of Practice Management, utilising Smartsheets for project tracking.
• Manage database records, ensuring accurate and efficient data handling of client, employee, and contact records.
• Periodically review and cleanse existing reports within CCH, eliminating duplication and improving data clarity.
• Ensure the security and confidentiality of all information handled within the role.
• Carry out additional responsibilities and ad hoc tasks as required by the line manager.

What We’re Looking For

Essential Skills & Experience:

• Experience working in a professional practice environment.
• Hands-on experience with Practice Management applications or modules.
• Proficiency in Microsoft Office applications (Excel, Word, PowerPoint, etc.).

Desirable Attributes:

• Experience working with a time & fees system.
• Familiarity with Wolters Kluwer’s CCH Central Suite.
• Knowledge of SQL (scripts, backups, etc.).
• Strong analytical and problem-solving skills with a logical approach.

Rewards That Resonate

You’re more than a number to us; you’re an individual with unique talents and aspirations. Our benefits are designed to support your well-being, foster your professional growth, and recognise your contributions:

• Agile Working: Enjoy the flexibility of core hours from 10AM to 2PM and two home working days, allowing you to balance your work and personal commitments seamlessly.
• 33 days holiday including bank holidays, plus the opportunity to buy or sell up to 5 days (28 days on a training contract, with the opportunity to buy 5 days).
• Competitive salary package.
• Employee recognition awards, including the Outstanding Performance Award Bonus and discretionary annual bonuses for managers.
• A robust succession planning programme and a supportive management structure to help you realise your potential.
• Employee Assistance Programme, offering a free and confidential 24-hour support service, including unlimited counselling sessions and virtual doctor access for you and your family.
• And lots more!

Are You Ready to Elevate Your Career?

Apply now and be part of a team that celebrates diversity, champions innovation, and prioritises your success!