Customer Support Specialist

ElevenLabs; London; Remote; GBP 30,000 - 40,000; Full time

Job summary

Join a pioneering team at a fast-growing company in voice AI as a Customer Support Specialist. You will be responsible for resolving customer issues efficiently, contributing to documentation, and ensuring high service quality in a fully remote setup. Ideal candidates will possess technical troubleshooting skills and experience in a SaaS environment. This role offers a chance to be part of an innovative tech company that values autonomy and impactful work.

Benefits

High-velocity innovation

Collaboration with a global team

Remote-first working environment

Annual company offsite

Continuous growth opportunities

Qualifications

• 2-3 years experience in a technical customer support role in SaaS or high-growth tech.
• Experience in international teams in a remote setting.
• Troubleshooting technical issues related to APIs or browser errors.

Responsibilities

• Resolve customer support tickets efficiently.
• Ensure user empathy and high-quality solutions.
• Contribute to documentation and help center articles.
• Moderate user-generated content to comply with guidelines.

Skills

Analytical problem-solving

Technical troubleshooting

Customer empathy

Education

Experience in a technical customer support department

Job description

Join to apply for the Customer Support Specialist role at ElevenLabs

Join to apply for the Customer Support Specialist role at ElevenLabs

This is a contracting role that is fully remote.

About ElevenLabs

At ElevenLabs, we are pioneering voice technology with our cutting-edge research and products.

We launched in January 2023 and have since reached over 1 million users globally and have partnered with the world’s biggest names (see customer stories). We have closed our Series-B funding at 1.1B valuation earlier this year and are backed by the leading names in tech and AI (Nat Fridman, Daniel Gross, Andreessen Horowitz, Instagram co-founder Mike Krieger, Oculus VR co-founder Brendan Iribe, Deepmind & Inflection co-founder Mustafa Suleyman, and many others).

We are at an exciting phase of our growth and innovation and are looking for ambitious people to help us further push the boundaries of voice AI. This is a rare chance to be an early member of a company on the rise. If this excites you, we want to meet you!

Who We Are

A global team of passionate and innovative individuals united by curiosity and a shared goal: to be the first choice for AI audio solutions. Together, we are shaping a new technology and market from the ground up. We innovate quickly and take pride in getting things right, from the big picture initiatives to the details that keep us moving smoothly every day. We work with high autonomy and accountability where the best idea wins at any time and from anyone.

About The Role

You will enjoy the role if you enjoy doing the following:

• Rapid Response: Quickly and effectively resolve customer support tickets, ensuring a seamless user experience and customer empathy.
• Creative Problem-Solving: Challenge yourself by applying your technical expertise to troubleshoot issues and provide straightforward, user-friendly solutions.
• Keeping Things Top-Notch: Stay informed about developments, proactively and reactively contribute to documentation and help center articles to ensure users have the information they need when they need it, and serve as the liaison between customers and the company, giving the users a voice within the company. You're the vital link between our customers and our team, fostering a sense of connection.
• Building a Safe Space: Take pride in your role as a guardian of our community by actively ensuring that user-generated content complies with our guidelines, maintaining a respectful and secure environment for everyone, while also contributing to the review and moderation of our voice library, upholding high-quality content that meets our platform's standards.
  
  

Who You Are

We're looking for exceptional individuals who combine technical excellence with ethical awareness, who are excited by hard problems and motivated by human impact. You’ll strive with us if you:

• Are passionate about audio AI driven by a desire to make content universally accessible and breaking the frontiers of new tech.
• Are a highly motivated and driven individual with a strong work ethic. Our team is aware of this critical moment of audio AI evolution and is committed to going the extra mile to lead.
• Are analytical, efficient, and strive on solving complex challenges with a first principles mindset.
• Consistently strive for excellence, delivering high-quality work quickly and exceeding expectations.
• Take initiative and work autonomously from day one, prioritizing learning and contribution while leaving ego aside.
  
  

What You Bring

• 2-3 years experience in a technical customer support department in SaaS or at a high-growth technology company
• Experience working in a start-up with international teams in a remote setting
• Experience troubleshooting technical issues related to APIs or browser errors
• A detail-oriented mindset with a focus on delivering high-quality work
• Autonomous and execution-focused mindset
• General interest in AI and technology (you will get extra points if you are already an ElevenLabs user!)
  
  

What We Offer

• High-velocity innovation: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
• A truly global team: Collaboration with teammates across 30+ countries, a global customer footprint and office hubs in New York, London and Warsaw. Annual company offsite for the whole team to get together (the last one in Croatia!)
• Remote first: We prioritize your talent, not your location, with structured asynchronous workflows for maximum impact and minimal meetings.
• Continuous growth: Collaborate with AI leaders, shape your path, and contribute where you excel most.

Seniority level

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