Remote (UK) Technical Support Specialist

Hopecompass; United Kingdom; Remote; GBP 30,000 - 50,000; Full time

Job summary

A leading company in biochemical research is seeking a Technical Support Specialist in the UK. This full-time position offers career advancement opportunities and involves providing sales and marketing support while ensuring customer satisfaction through effective communication. The ideal candidate will have a strong scientific background and excellent interpersonal skills.

Benefits

Comprehensive training package

Support from EU based team

Qualifications

• 3 years experience in technical support/customer service.
• Proficient in English and Chinese.

Responsibilities

• Provide technical support to EMEA sales teams.
• Design and proofread marketing materials.
• Collaborate with product managers for technical training.

Skills

Communication

Problem Solving

Planning

Organizational Skills

Customer Service

Education

Bachelor’s degree in Life Sciences

Specialization in Medicinal Chemistry

Specialization in Pharmacology

Specialization in Biochemistry

Job description

The headquarter of MedChemExpress is based in the USA, and we have branch offices and warehouses in Europe and China. We have been supplying our products to most of the renowned research institutes, laboratories, Bio-tech companies and pharmaceutical companies cross the world since 2008. MCE works together with our over 500+ partners globally to find novel and vibrant ways of enhancing the lives of human beings.

MedChemExpress offers a wide range of high-quality research chemicals and biochemicals including novel life-science reagents, reference compounds, APIs and natural compounds for laboratory and scientific use. We take pride in offering only the highest-grade products. Product identity, quality, purity and activity are assured by our robust quality control programs and procedures. We provide HNMR, LC-MS, HPLC, stability testing and activity assays of our products to clients.

Inhibitors & Agonists

50,000+ selective Inhibitors and Agonists targeting 1000 key proteins in 20+ signaling pathways. Applications in different disease areas.

Screening Libraries

MCE Compound Libraries consist of 20,000+ small molecules with validated biological and pharmacological activities. 200+ ready-to-use compound libraries. 20,000+ fragment compounds with the diversity of structures. Focus on various research areas and signaling pathways.

What we offer

We are committed to creating a harmonious, inclusive, and efficient workplace, so that every employee at the company has sufficient room to grow and maximize their potential. As a global company, we recruit staff from all over the world to boost workforce localization. With MedChemExpress, there are always opportunities to break new ground. We empower you to fulfill your ambitions, and our diverse businesses offer various career moves to seek new horizons. Welcome to join us and bring your curiosity to life!

Full Job Description

MedChemExpress has an immediate opening for Technical Support Specialist base in the UK. This is a full time position with career advancement opportunities within the company. You must be available to work from Monday to Friday and willing to travel. You must be legally working in the UK.

Key Responsibilities

Sale Support:

• Provide technical support to EMEA sales teams, helping with sales lead generation, the development of stable customer relationships.
• Collaborate with product managers to deliver technical training to internal and external sales teams.
• Represent the company in technical meetings, prepare agendas and minutes, and ensure follow-up on action items.
• Liaise with sales and technical teams to facilitate communication with key accounts and projects, monitor project progression, and prevent technical communication errors and obstacles. Build and maintain long-lasting relationships with key customers.

Marketing support:

• Design, polish, and proofread both physical and digital marketing materials such as monthly emails, landing pages, and brochures to maintain accuracy and consistency in technical information and tone of voice.
• Represent MCE at conferences and exhibitions, presenting relevant product/brand information to the targeted audiences in talks and posters.
• Partner with sales and marketing teams to broaden business activities and refine promotional strategies, exploring conference events and online advertising platforms.

Required Skills

• Bachelor’s degree or higher in Life Sciences or related fields. (Mandatory). Specializations in Medicinal Chemistry, Pharmacology, or Biochemistry are desirable.
• Excellent verbal and written communication skills, including the ability to communicate with both technical and non-technical clients and staff, emphasizing a customer service orientation and a business-driven approach.
• At least 3 years of relevant experience in technical support/customer service/product content operation in the biological, biomedical, biochemical, or pharmaceutical industry.
• Tech-minded and eager to keep abreast of trending scientific progress.
• Friendly and engaging personality, open-minded, with a strong sense of responsibility.
• Excellent problem-solving skills.
• Strong planning and organizational skills.
• High level of self-motivation, with excellent time management skills.
• Proficient in both spoken and written English and Chinese.(Must)

What you will get in return

1. A full support from EU based team.

2. A comprehensive training package.

Company’s website: www.medchemexpress.com

Tagged as: Biochemistry, Chinese language, Chinese tech support, MedChemExpress LLC, Medicinal Chemistry, Pharmacology, remote tech support jobs in the uk, Technical Support Specialist