2nd Line Support IT Analyst

JR United Kingdom; Farnborough; On-site; GBP 30,000 - 45,000; Full time

Job summary

A telecommunications company is seeking a 2nd Line Support IT Analyst in Farnborough. This role involves delivering high-quality technical support, collaborating with teams to enhance security standards, and providing on-site assistance. The ideal candidate will have strong troubleshooting skills and a full UK driving license. Join a forward-thinking organization recognized as a 'Best Place To Work' for four consecutive years.

Benefits

Enhanced Leave

Structured Working Hours

Opportunity to join a growing company

Awarded 'Best Place To Work' for the last 4 years

Qualifications

• Hands-on experience in 1st and 2nd Line Support.
• Experience with change management or supporting network infrastructure projects.

Responsibilities

• Serve as the escalation point for advanced technical issues.
• Collaborate with 1st Line Support to improve security standards.
• Provide on-site support as needed, including installations.

Skills

Communication

Troubleshooting

Network Engineering

Education

Industry Certifications

Job description

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2nd Line Support IT Analyst, Farnborough

Client: Addition+

Location: Farnborough, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

4

Posted:

16.05.2025

Expiry Date:

30.06.2025

Job Description:

We are recruiting for a telecommunications company for the role of 2nd Line Support IT Analyst. This is an opportunity to join a forward-thinking organisation at the forefront of wireless connectivity solutions, playing a key role in delivering high-quality technical support in a fast-paced environment.

What you’ll be doing:

• Serve as the escalation point for advanced technical issues, performing diagnostics and troubleshooting via remote tools and technical expertise.
• Collaborate with 1st Line Support to improve security standards, escalate unresolved issues, and coordinate with third-party vendors for resolutions.
• Identify and process change requests, participate in change approval meetings, and help improve incident management procedures.
• Provide on-site support as needed, including installations and hardware decommissions; comprehensive training will be provided.

Main Skills/Requirements:

• A full UK driving licence and access to a personal vehicle.
• Hands-on experience in 1st and 2nd Line Support, preferably within a Network Operations Centre (NOC) or cellular network environment.
• Excellent client-facing communication skills to explain technical issues clearly.
• Strong troubleshooting skills, understanding of network engineering principles, and familiarity with ITSM systems.
• Experience with change management or supporting network infrastructure projects is desirable.
• Industry certifications (e.g., Cradlepoint, Ruckus, Cisco) are preferred and will strengthen your application.

How you’ll be rewarded:

• Enhanced Leave
• Structured Working Hours
• Opportunity to join a growing company
• Awarded “Best Place To Work” for the last 4 years

This is an excellent opportunity for an experienced 2nd Line Support IT Analyst to join a successful, growing organisation!

For more information, apply below!

We are an equal opportunity employer and value diversity. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

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