Customer Care Administrator

Marlowe Fire & Security; Salford; On-site; GBP 25,000; Full time

Job summary

Marlowe Fire & Security is seeking a motivated Customer Care Administrator in Salford to enhance customer satisfaction. The role involves managing inquiries, collaborating across teams, and ensuring service excellence. The ideal candidate will possess strong organizational skills and a customer-focused mindset, contributing to a vibrant company culture with opportunities for growth.

Benefits

Royal London Pension

Life Assurance (4x Salary)

Paid Holidays plus Bank Holidays

Additional leave for each year of service (up to 25 days)

Referral scheme (up to £1,000 per referral)

Mental Health & Well-being Scheme

Employee Recognition

Development opportunities

Free on-site parking and gym

Qualifications

• Experience with data manipulation using Microsoft Excel and other packages.
• Excellent administrative and computer skills.
• Ability to handle multiple priorities with a structured approach.

Responsibilities

• Oversee handling of customer inquiries, complaints, and service requests.
• Collaborate with sales, operations, and service support to resolve issues.
• Ensure adherence to company policies and quality standards.

Skills

Self-motivation

Proactivity

Customer-focused mindset

Problem-solving skills

Analytical approach

Strong organizational skills

Attention to detail

Tools

Microsoft Excel

Job description

Customer Care Administrator - Salford

As one of the fastest-growing companies in the industry, we pride ourselves on our ability to deliver excellence—from the initial design to long-term maintenance. Our employees are our greatest asset, and we empower them with the tools they need to succeed. With Marlowe Fire & Security, you will enjoy a vibrant company culture, career progression opportunities, and a comprehensive benefits package including a competitive salary, vehicle allowance, and more!

Basic Salary – up to £24,600 per annum depending on experience.

Pension, Life Assurance & much more. – Please see our generous remuneration packages below

About the Role

We are seeking a motivated and experienced Customer Care Administrator to join our customer care team. The successful candidate will help deliver the highest level of customer satisfaction within a passionate and developing team. This role requires a proactive approach to problem-solving, a keen eye for detail, and a passion for delivering outstanding customer service.

The role involves proactive personal interaction with internal and external customers, supporting our Customer Charter. You will work as part of the team to ensure accurate and effective customer service across all functions, always maintaining professionalism and courtesy.

Responsibilities

1. Oversee handling of customer inquiries, complaints, and service requests via phone, email, and other communication channels.
2. Collaborate with sales, operations, and service support to resolve issues and improve service delivery.
3. Ensure adherence to company policies, industry regulations, and quality standards.

Requirements

Who We’re Looking For

At Marlowe Fire & Security, we value our people and expect pride and commitment to high-quality service. The ideal candidate will demonstrate:

• Self-motivation, proactivity, enthusiasm, and flexibility.
• The ability to work independently and a desire to learn.
• Excellent administrative and computer skills.
• Customer-focused mindset with problem-solving skills.
• Analytical approach and high professionalism.
• Experience with data manipulation using Microsoft Excel and other packages.
• Strong organizational skills and attention to detail.
• Ability to handle multiple priorities with a structured approach.

Benefits

We are committed to attracting, rewarding, and retaining talent through comprehensive remuneration and benefits, including:

• Salary up to £24,600 depending on experience
• Royal London Pension
• Life Assurance (4x Salary)
• Paid Holidays plus Bank Holidays
• Additional leave for each year of service (up to 25 days)
• Referral scheme (up to £1,000 per referral)
• Mental Health & Well-being Scheme
• Employee Recognition
• Development opportunities
• Free on-site parking and gym

About Marlowe Fire & Security

We operate nationwide, providing tailored fire and security solutions to various industries, ensuring compliance and site safety. As part of a larger group, we share best practices and resources to continuously improve our services.

Our Commitment: We deliver industry-leading solutions with a personal touch.

Our Businesses Include:

• Alarm Communications
• Clymac
• FAFS Fire & Security
• Marlowe Kitchen Fire Suppression
• Morgan Fire Protection
• Marlowe Smoke Control
• Marlowe Fire & Security

Equal Opportunities

We foster a diverse and inclusive environment. If you need adjustments during recruitment, let us know. We support equal opportunities for all.

Right to Work

We cannot sponsor visas. If you lack the right to work in the UK, your application cannot be considered.