Customer Care Administrator

Fawkes and Reece; Warrington; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established industry player is seeking a Customer Care Administrator for maternity cover. In this role, you will support the Customer Care Manager with various administrative tasks, ensuring efficient operations within the team. Your responsibilities will include managing filing systems, liaising with customers, and monitoring departmental costs. This position requires excellent communication skills and the ability to multitask effectively in a fast-paced environment. If you're a self-disciplined individual with a professional demeanor, this opportunity offers a competitive salary and the potential for extension or permanent placement.

Qualifications

• Experience in administration or secretarial roles is essential.
• Intermediate to advanced MS Office skills are required.

Responsibilities

• Support the Customer Care Manager with administrative duties.
• Manage filing systems and liaise with customers and subcontractors.

Skills

MS Office proficiency

Time management

Professional correspondence

Customer service

Multi-tasking

Telephone skills

Education

Experience in administration/secretarial role

Job description

Reference: VAC-350058_1746113276
Posted: May 1, 2025

A leading house builder have a requirement for a Customer Care Administrator to provide maternity cover (6 months).

Reporting to the Customer Care Manager you will support them with administrative duties for the Customer Care team. Duties and responsibilities include:

• Work closely with the Customer Care Manager to ensure that relevant administrative tasks are dealt with efficiently
• Perform general departmental administration tasks as and when required to meet the needs of the department
• Manage and maintain relevant filing systems and databases
• Liaise with internal and external customers/contacts to ensure a smooth flow of information
• Monitor costs incurred by the department
• Ensure effective and efficient processing of documents through Company systems, working within set time frames
• Monitoring the Customer Care inbox to ensure emails are dealt with effectively
• Liaising with nominated subcontractors
• Making courtesy calls to new and existing customers to book and follow up defect works

Skills and experience required:

• Experience of working in an administration/secretarial role.
• Intermediate to advanced level of proficiency with MS Office programs and a good standard of written English.
• Ability to generate professional correspondence unaided.
• Self-disciplined individual, with demonstrably good time management skills and the ability to manage a number of priorities
• Ability to multi-task, and work efficiently and accurately under pressure
• Team players who are supportive of colleagues
• Professional and pleasant manner in dealing with internal and external customers
• Excellent telephone skills

Contract duration: 6 months - there is also a possibility of the role being extended or turning into a permanent role

The company are offering a competitive salary and package. Working hours are 8.30am - 5pm Monday to Friday (37.5 hours/week). Please note this role is an office based role (Birchwood, Warrington).

If you are interested in this role and available for an immediate start, please contact Deena at Fawkes & Reece or apply via the link provided.