Customer Success Director - CRM / ESP / CDP

round8 talent search; London; Hybrid; GBP 70,000 - 100,000; Full time

Job summary

A global marketing technology company is seeking a Customer Success Director to enhance relationships with retail and luxury clients. The ideal candidate will have extensive experience in digital marketing, particularly with email service providers and customer data platforms, and will lead cross-functional teams to drive client satisfaction and growth.

Qualifications

• 7+ years in a senior digital marketing or CRM position.
• Proven experience using ESPs and CDPs in retail or ecommerce.
• Track record of managing large client accounts and growing revenue.

Responsibilities

• Leading client relationships and campaign delivery.
• Collaborating with strategy, tech, and data leads.
• Shaping marketing and CRM programmes across digital channels.

Skills

Digital Marketing

CRM

Client Management

Omnichannel Marketing

Communication

Job description

We're Hiring: Customer Success Director - Retail & Luxury Clients for a global marketing technology company combining AI, data, and omnichannel platforms to help brands grow smarter and connect with customers more effectively.

This is a brilliant role for someone who's worked closely with email service providers (ESPs) and customer data platforms (CDPs)-someone who knows how to turn customer data into meaningful marketing outcomes.

You'll need:

• 7+ years in a senior digital marketing or CRM position
• Proven experience using ESPs and CDPs in a retail or ecommerce setting
• A track record of managing large client accounts and growing revenue
• A clear understanding of omnichannel marketing strategy
• Confident communication skills with senior-level stakeholders
• Comfortable leading delivery across cross-functional teams

The role:

• Leading client relationships and campaign delivery
• Collaborating with strategy, tech, and data leads
• Shaping marketing and CRM programmes across digital channels
• Driving satisfaction, retention, and growth
• Based in London, with regular hybrid working at client and team offices

If you're someone who knows the ins and outs of customer data, marketing platforms, and building high-trust client relationships-we'd love to connect.

We are looking to fill this role asap. Please apply here with your CV.