Customer Success Director at AI CRM MarTech SaaS

JR United Kingdom; London; On-site; GBP 70,000 - 100,000; Full time

Job summary

A leading AI MarTech SaaS company is seeking a Customer Success Director to enhance CRM strategies for top retailers. This role involves managing client relationships and leading a professional services team to drive success in customer engagement. Ideal candidates will have a strong background in customer success and a focus on commercial growth.

Qualifications

• Experience in customer success or agency roles focused on CRM/ESP/CDP.
• Ability to grow accounts and secure repeat business.

Responsibilities

• Own and grow client relationships with major eCommerce retailers.
• Plan and deliver CRM strategy and customer journey mapping.
• Oversee a professional services team including CRM Managers and Campaign Managers.

Skills

Customer success

Commerciality

Job description

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Customer Success Director at AI CRM MarTech SaaS, London

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Client:

Grey Matter Recruitment

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

1

Posted:

23.05.2025

Expiry Date:

07.07.2025

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Job Description:

This is a fantastic opportunity to build relationships with some of the world's largest retailers and transform their CRM strategy while working for a hugely successful AI MarTech SaaS.

The Company

• Founded by some of the biggest names in technology
• 15 global offices
• Highly successful and secure public company

The Role

• Own and grow client relationships with some of the biggest eCommerce/retailers in the world
• Plan and deliver CRM strategy and customer journey mapping
• Oversee a professional services team including CRM Managers, Campaign Managers, and ESP professionals

Requirements

• Customer success or agency experience focused on CRM / ESP / CDP
• Commerciality - grow accounts and secure repeat business