Customer Success Director - CRM / ESP / CDP

JR United Kingdom; London; Hybrid; GBP 70,000 - 100,000; Full time

Job summary

A leading global marketing technology company is seeking a Customer Success Director for Retail & Luxury Clients in London. The ideal candidate will have extensive experience with ESPs and CDPs, driving client satisfaction and managing marketing strategies across digital channels. This role offers a hybrid working environment and the opportunity to lead impactful marketing initiatives.

Qualifications

• 7+ years in a senior digital marketing or CRM position.
• Proven experience using ESPs and CDPs in retail or ecommerce.
• Track record of managing large client accounts.

Responsibilities

• Leading client relationships and campaign delivery.
• Collaborating with strategy, tech, and data leads.
• Driving satisfaction, retention, and growth.

Skills

Digital Marketing

CRM

Client Relationship Management

Omnichannel Marketing Strategy

Communication Skills

Job description

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Customer Success Director - CRM / ESP / CDP, london

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Client:

round8 talent search

Location:

london, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

23.05.2025

Expiry Date:

07.07.2025

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Job Description:

We’re Hiring: Customer Success Director – Retail & Luxury Clients for aglobal marketing technology company combining AI, data, and omnichannel platforms to help brands grow smarter and connect with customers more effectively.

This is a brilliant role for someone who’s worked closely with email service providers (ESPs) and customer data platforms (CDPs)—someone who knows how to turn customer data into meaningful marketing outcomes.

? You’ll need:

• 7+ years in a senior digital marketing or CRM position
• Proven experience using ESPs and CDPs in a retail or ecommerce setting
• A track record of managing large client accounts and growing revenue
• A clear understanding of omnichannel marketing strategy
• Confident communication skills with senior-level stakeholders
• Comfortable leading delivery across cross-functional teams

? The role:

• Leading client relationships and campaign delivery
• Collaborating with strategy, tech, and data leads
• Shaping marketing and CRM programmes across digital channels
• Driving satisfaction, retention, and growth
• Based in London, with regular hybrid working at client and team offices

If you're someone who knows the ins and outs of customer data, marketing platforms, and building high-trust client relationships—we’d love to connect.

We are looking to fill this role asap. Please apply here with your CV.

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