IT Support Technician

TN United Kingdom; Bedford; On-site; GBP 21,000 - 25,000; Full time

Job summary

A growing IT Managed Services provider is seeking an IT Support Technician to deliver 1st and 2nd line support to educational institutions. The role involves troubleshooting, hardware/software repairs, and providing technical guidance. The company offers excellent career development opportunities and a structured training scheme.

Benefits

25 days holiday including bank holidays

Pension

Private health cover

Membership of employee ownership trust

Paid training

Personal development plan

Qualifications

• 2+ years in a similar role.
• Full UK driving license required.
• Familiarity with helpdesk solutions desirable.

Responsibilities

• Providing 1st & 2nd line support tasks.
• Desktop, AV, server, and network troubleshooting.
• Maintaining network documentation and reporting.

Skills

Technical support

Troubleshooting

AV installations

Remote access technologies

Google G-Suite

Office 365

Education

CompTIA A+ or equivalent experience

Tools

AutoTask

Job description

IT Support Technician

My client is a growing IT Managed Services provider working with schools, nurseries, and colleges across three countries. All their services are tailored to the specific needs of educational institutions, focusing on improving pupil outcomes.

They are seeking a motivated, hardworking individual passionate about technology and education. The company offers excellent career development opportunities, along with a structured professional development and training scheme.

Responsibilities

1. Carrying out day-to-day 1st & 2nd line support tasks
2. Responding to helpdesk requests both on-site and remotely
3. Desktop, AV, server, and network troubleshooting
4. Basic hardware and software repairs
5. Deployment of hardware and software
6. Maintaining network documentation and reporting
7. Assisting with customer sales requests
8. Providing technical guidance and support to school staff

Requirements

• Full UK driving license
• 2+ years in a similar role
• Experience in AV installations
• Familiarity with AutoTask or other helpdesk solutions (desirable)
• CompTIA A+ or equivalent experience
• Experience with Google G-Suite & Office 365
• Knowledge of remote access technologies (TeamViewer, Datto RMM)

Details

• Working hours: Monday to Friday, 37.5 hours/week (Full time)
• Salary: £21,000 – £25,000 (DOE)
• Benefits: 25 days holiday including bank holidays, pension, private health cover, membership of employee ownership trust, paid training, and personal development plan