IT SUPPORT TECHNICIAN APPRENTICE

Getting In Limited; London Borough of Harrow; On-site; GBP 10,000 - 40,000; Full time

Job summary

An exciting opportunity awaits as an IT Support Technician Apprentice in a vibrant school environment. This role involves providing essential technical support for IT equipment, maintaining network performance, and assisting in the deployment of hardware and software. You'll engage with a supportive team, ensuring that students and staff have the resources they need to thrive. With a commitment to training and personal development, this position offers a pathway to enhance your IT skills and contribute to a forward-thinking educational institution dedicated to excellence. Join a team that values innovation and the impact of technology in education!

Benefits

Training opportunities

Support from experienced team members

Involvement in procurement projects

Access to cutting-edge technology

Qualifications

• Appropriate IT knowledge and experience is required.
• Good understanding of Windows OS and networks is essential.

Responsibilities

• Provide technical support for IT equipment in the school.
• Monitor network and server performance for availability.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Problem solving skills

Team working

Initiative

Education

Level 3 IT qualifications

Job description

IT SUPPORT TECHNICIAN APPRENTICE

Apply From: 13/12/2024

Learning Provider

Delivered by JUST IT TRAINING LIMITED

Employer

WHITMORE HIGH SCHOOL

Vacancy Description

Key Responsibilities:

• To provide the technical support for all the school’s IT equipment including computers, software and associated peripherals
• To work with service providers in the deployment of hardware and software required by the school
• Daily monitoring of the network and servers, backup processes and anti-virus protection and firewalls to ensure network availability
• To monitor the IT helpdesk and prioritise and respond accordingly
• To update and maintain documentation such as logs and audits as part of administrative procedures
• To prepare and install resources and be available to provide support for teaching and learning and school events
• To perform the maintenance, development and update of the school website, intranet and managed learning environment and intranet
• To provide general maintenance or repairs and updates of computer equipment and associated software and arrange repairs to faulty computer equipment and associated peripherals
• To train where appropriate, teacher and support staff in the use of hardware or relevant software
• To undertake such other duties as required by the Head teacher commensurate with the grading of the post
• To uphold the school’s policies and procedures regarding the safeguarding of all young people, equal opportunities and health and safety

PERSON SPECIFICATION

Whoever is appointed will need to:

• Have appropriate IT knowledge and experience
• Have a good knowledge of PCs and tablets, software, networks and associated peripherals
• Have a good understanding of Windows operating systems and servers as well as Microsoft packages and other operating systems
• Have the ability to communicate effectively, both orally and in writing, and work positively with staff and students
• Be a self-starter, who is diligent with assigned work, able to work independently and show initiative
• Have good organisational skills with an eye for detail and the ability to demonstrate good problem solving skills
• To be able to prioritise a busy workload while remaining calm under pressure
• Be a good team member with a positive outlook and a sense of humour
• Be able to carry out manual and physical duties and tasks
• Have a record of excellent attendance and punctuality
• Be willing to undergo continual professional training in order to keep the school’s IT department at the forefront of constantly changing technology
• Be resourceful, positive and enthusiastic about IT and the impact it can have within a school environment
• Believe in and act in a way that will maintain the school’s and local authority’s Equal Opportunities policies
• Maintain confidentiality
• Uphold school policies and routines
• Be committed to the principles and practice of inclusion and equal opportunities for all
• Be committed to the principles and practice of safeguarding all young people

Key Details

Vacancy Title

IT SUPPORT TECHNICIAN APPRENTICE

Employer Description

Whitmore High School is a mixed comprehensive school with an excellent record of achievement, one of the top 100 state comprehensive schools in England. Students are expected to achieve the highest standards of work and behaviour in a positive, friendly but disciplined atmosphere. Our staff are highly qualified and passionate about ensuring all students reach their full potential and we work closely with parents to achieve this aim.

The school’s IT infrastructure is modern and uniform across the school and applies to all classrooms, offices, student laptops, desktops, and teacher laptops. All classrooms are equipped with a laptop docking station upon which teachers and student laptops can be docked. Students have access to over 1000 laptops and desktops. Teaching staff are provided with their own laptop with compatible docking stations in all classrooms. Further all classrooms are fitted uniformly which makes for provision of efficient, cost effective and timely maintenance and support by the school’s IT Support Team.

The school has invested heavily in IT infrastructure which includes a stock of over 200 desktop computers, with interactive whiteboards and visualisers in every classroom. There is a fully integrated Apple Mac network in the Music Department including both Macbooks and iMacs. The school has developed a bespoke VLE based on Office365 infrastructure and has trained members of the IT Network Team to support the ongoing development of the VLE and Office365 apps. With infrastructure including digital signage in key locations around school, a full lighting rig for school productions, site-wide IP CCTV, virtualised server infrastructure, remote access, BYOD and follow-me printing, the IT Network Team are critical to the school’s ongoing success.

There is a wide range of training opportunities, both onsite (working with team members and with third party support providers) and offsite (working with external providers) which enable the IT Network Team to deliver a world class service, regularly noted by other schools and support contractors to be ‘cutting edge’. The opportunities for personal development are wide-ranging and include involvement in running procurement projects, updating server infrastructure, sourcing hardware and software providers to name but a few. Whitmore High School is a vibrant, forward-thinking, and outward-looking place to work, an organisation that believes in the power of its staff to support the right of every child to an outstanding education.

Vacancy Location

PORLOCK AVENUE HARROW HA2 0AD

Wage Frequency

Custom

Number of Vacancies

1

Vacancy Reference Number

1000291274

Key Dates

Apply From

13/12/2024

Closing Date For Applications

2025-01-02 23:59:59

Interview Begin From

Possible Start Date

2025-01-15 00:00:00

Training

Training to be Provided

• ICT (Information Communications Technician) Level 3 Apprenticeship Standard
• You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
• Your training will include gaining a Level 3 IT qualifications

Learning Provider

JUST IT TRAINING LIMITED

Contact Details

Hayden Dixon (2 i/c IT Support)

Skills Required

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative

Apply Now