IT Support Technician

Heartwood Collection; Teddington; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established industry player is looking for a dedicated 1st Line Support Technician to join their IT team. This part-time role offers the chance to provide essential technical support to end-users, troubleshoot hardware and software issues, and ensure the seamless operation of IT systems. The ideal candidate will possess strong problem-solving skills and a passion for customer service, making a significant impact on the team's success. Enjoy a range of perks including discounts, holiday benefits, and a supportive work environment that values your contributions.

Benefits

Head Office Bonus (up to 10% of salary)

Retailer discounts through Reward Gateway

50% off food in venues

20% off food for Friends and Family

Enhanced Maternity & Paternity package

25 days holiday plus bank holidays

Option to buy an additional 5 days holiday

Refer a Friend Bonus up to £1500

Discounted company gift cards

Employee Assistance Program

Qualifications

• Strong knowledge of operating systems including Windows and Mac OS.
• Excellent problem-solving skills and customer service abilities.

Responsibilities

• Provide technical support to end-users and troubleshoot issues.
• Install and maintain operating systems and software applications.
• Document support activities and perform routine maintenance tasks.

Skills

Windows

Mac OS

Chrome OS

Google Workspace

Problem-solving

Customer Service

Job description

IT Technician - 1st Line Support

We are seeking a skilled and customer-oriented 1st Line Support Technician to join our IT team. As a 1st Line Support Technician, you will be responsible for providing technical assistance and support to end-users, troubleshooting software and hardware issues, and ensuring the smooth operation of our IT systems. If you have a passion for technology and enjoy helping others, this could be the job for you.

This is a part-time position, working three days per week, with schedule flexibility to be discussed during the interview. The role is based near our Head Office in Teddington.

IT Technician: The Role

1. Part-time position (3 days per week)
2. Head office-based role
3. Respond to help desk tickets and provide timely technical support to the sites
4. Diagnose and resolve software and hardware issues
5. Install, configure, and maintain operating systems and software applications
6. Assist with user account management
7. Collaborate with other IT team members to troubleshoot complex problems
8. Provide excellent customer service by effectively communicating technical solutions to non-technical users
9. Document all support activities and resolutions in the ticketing system
10. Perform routine maintenance tasks such as system updates and backups
11. Assist with computer networking tasks, including troubleshooting connectivity issues
12. Analyze computer hardware problems and recommend appropriate solutions
13. Assist in EPOS system configuration and maintenance

IT Technician: The Ideal Candidate

1. Strong knowledge of operating systems (Windows, Mac OS, Chrome OS, etc.)
2. Knowledge of Google Workspace is an advantage
3. Basic understanding of computer networking concepts
4. Excellent problem-solving skills with the ability to analyze issues and provide effective solutions
5. Strong customer service skills with the ability to communicate technical information to non-technical users
6. Ability to work independently as well as collaboratively with a team

IT Technician: What’s in it for you

1. Head Office Bonus (up to 10% of salary)
2. The Pantry – hundreds of retailer discounts through Reward Gateway
3. 50% off food in all Heartwood Collection venues
4. Friends and Family discount of 20% off food at any Heartwood Inn or Brasserie Blanc
5. Enhanced Maternity & Paternity package
6. 25 days of holiday plus bank holidays (pro-rata for part-time role)
7. Option to buy an additional 5 days holiday per year
8. Refer a Friend Bonus up to £1500
9. Discounted company gift cards
10. A thoughtful gift to celebrate your birthday
11. Employee Assistance Program with Hospitality Action
12. Cycle to Work Scheme
13. Company pension
14. Instant access to earned wages through EarlyPay