Account Manager - Facilities

TN United Kingdom; Glasgow; On-site; GBP 45,000 - 58,000; Full time

Job summary

An established industry player is seeking a passionate Facilities Account Manager to join its dynamic team in Glasgow. This role offers an exciting opportunity to manage multiple service contracts, drive high standards, and ensure customer satisfaction across hard and soft services. You will leverage your leadership skills and commercial awareness to maintain operational excellence while championing a customer-first culture. With competitive salary packages and career development opportunities, this position is ideal for those looking to make a significant impact in facilities management.

Benefits

Pension 5%

Company vehicle or car allowance

Career development opportunities

Private Health Care

33 days holiday

Life assurance x 4

Qualifications

• Minimum 3 years’ experience in FM account management or contract delivery.
• Proven track record in managing multi-service FM environments.

Responsibilities

• Oversee and develop several FM contracts ensuring exceptional service.
• Lead service delivery teams across helpdesk, soft services, and hard services.

Skills

FM account management

Client relationship management

Financial understanding

Service excellence

Education

IOSH accredited

IWFM membership (AIWFM or higher)

IWFM Level 3 qualification

Job description

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Facilities Account Manager - Glasgow - Package up to 57.5K

CBW are delighted to be exclusively supporting a leading facilities management provider in seeking a passionate and experienced Facilities Account Manager to join its dynamic team. This is a fantastic opportunity to take ownership of multiple service contracts, drive high standards, and make a real impact across hard and soft services.

In this client-facing role, you’ll combine strong leadership with commercial awareness to ensure consistent delivery, customer satisfaction, and operational excellence.

Key Responsibilities

• Oversee and develop several FM contracts, ensuring exceptional service across all disciplines
• Lead service delivery teams, working collaboratively across helpdesk, soft services, and hard services
• Conduct regular audits, site visits, and compliance checks to maintain high operational standards
• Manage all commercial aspects of the contracts, including P&L, billing, and ACW works
• Identify opportunities for service improvements and implement changes effectively
• Respond to reactive situations and manage incident reporting as required
• Champion a customer-first culture in everything you do

About You

• Minimum 3 years’ experience in FM account management or contract delivery
• Proven track record of managing multi-service FM environments
• Strong financial and commercial understanding
• Excellent client relationship management skills
• Proactive, adaptable, and committed to service excellence
• Full UK driving licence

Desirable Qualifications

• IOSH accredited
• IWFM membership (AIWFM or higher)
• IWFM Level 3 qualification or working towards

What’s On Offer

• Competitive salary package
• Pension 5%
• Company vehicle or car allowance (where applicable)
• Career development opportunities
• Private Health Care
• 33 days holiday
• Life assurance x 4