Account Manager - Facilities

ZipRecruiter; Glasgow; On-site; GBP 57,000 - 67,000; Full time

Job summary

A leading facilities management provider is seeking a Facilities Account Manager in Glasgow. This role involves overseeing multiple service contracts, ensuring high standards and customer satisfaction. The ideal candidate will have strong leadership skills and a proven track record in FM environments. Competitive salary package and benefits are offered.

Benefits

Competitive salary package

Pension 5%

Company vehicle or car allowance

Career development opportunities

Private Health Care

33 days holiday

Life assurance x 4

Qualifications

• Minimum 3 years’ experience in FM account management or contract delivery.
• Proven track record of managing multi-service FM environments.

Responsibilities

• Oversee and develop several FM contracts, ensuring exceptional service.
• Lead service delivery teams across helpdesk, soft services, and hard services.
• Conduct regular audits and compliance checks to maintain high standards.

Skills

Leadership

Customer Relationship Management

Commercial Awareness

Service Excellence

Education

IWFM Level 3 qualification

Job description

Job DescriptionFacilities Account Manager - Glasgow - Package up to 57.5K

CBW are delighted to be exclusively supporting a leading facilities management provider in seeking a passionate and experiencedFacilities Account Manager to join its dynamic team. This is a fantastic opportunity to take ownership of multiple service contracts, drive high standards, and make a real impact across hard and soft services.In this client-facing role, you’ll combine strong leadership with commercial awareness to ensure consistent delivery, customer satisfaction, and operational excellence.

Key Responsibilities

• Oversee and develop several FM contracts, ensuring exceptional service across all disciplines
  
  
  




• Lead service delivery teams, working collaboratively across helpdesk, soft services, and hard services
  
  
  




• Conduct regular audits, site visits, and compliance checks to maintain high operational standards
  
  
  




• Manage all commercial aspects of the contracts, including P&L, billing, and ACW works
  
  
  




• Identify opportunities for service improvements and implement changes effectively
  
  
  




• Respond to reactive situations and manage incident reporting as required
  
  
  




• Champion a customer-first culture in everything you do
  
  
  

About You

• Minimum 3 years’ experience in FM account management or contract delivery
  
  
  




• Proven track record of managing multi-service FM environments
  
  
  




• Strong financial and commercial understanding
  
  
  




• Excellent client relationship management skills
  
  
  




• Proactive, adaptable, and committed to service excellence
  
  
  




• Full UK driving licence
  
  
  

Desirable Qualifications

• IOSH accredited
  
  
  




• IWFM membership (AIWFM or higher)
  
  
  




• IWFM Level 3 qualification or working towards
  
  
  

What’s On Offer

• Competitive salary package
  
  
  




• Pension 5%




• Company vehicle or car allowance (where applicable)




• Career development opportunities
  
  
  




• Private Health Care




• 33 days holiday
  
  
  




• Life assurance x 4