Customer Service Manager

First Recruitment Services; United Kingdom; On-site; GBP 29,000 - 35,000; Full time

Job summary

An established industry player seeks an experienced Customer Service Manager to lead a team of sales account managers. This role combines hands-on B2B sales account management with team leadership, focusing on achieving wholesale targets and enhancing customer relationships. You will drive internal sales performance and report directly to senior management, ensuring client satisfaction and continuous improvement. Enjoy a competitive salary, a monthly bonus scheme, and various employee benefits in a supportive work environment. If you thrive in a dynamic setting and are passionate about customer service, this opportunity is for you.

Benefits

Staff Discounts

Pension Scheme

20 Days Holiday Plus Bank Holidays

Regular Social Events

Further Benefits After 6 Month Probation

Qualifications

• Proven experience in managing teams and driving sales performance.
• Experience in B2B product-based environments is essential.

Responsibilities

• Lead the Customer Service Sales team to meet wholesale targets.
• Report on wholesale performance and client feedback to senior management.
• Manage key relationships with trade customers across the UK.

Skills

Team Management

B2B Sales Experience

Direct Sales Account Management

Communication Skills

Driving License

Job description

We are looking for an experienced Customer Service Manager from a B2B product based background to manage a team of sales account managers in the B2B and Trade Account team. This is a first-hand B2B sales account manager role and a team manager position in one, leading from the front and responsible for wholesale trade account customers as well as a team of three sales account managers.

You ll be working in a well known and established business that supplies into wholesale and retail clients. This role is initially offered on a 12 month fixed term contract.

This Customer Service / Wholesale Manager role includes:

• Managing the Customer Service Sales team to achieve wholesale targets including inductions, training and 1 to 1 performance appraisals
• Implementing strategies to drive internal sales performance with existing trade accounts and new trade account enquiries
• Reporting directly to Senior Management on all aspects of wholesale performance which will include client feedback on products and services, suggesting ideas for improvements and the like
• Visiting trade customers across the UK representing the business and managing key relationships in order to increase revenue
• Management of sales orders through email, online, telephone and face to face client communication

Skills & experience required:

• People / team management experience is essential
• Experience within a B2B product based business
• Direct sales account management experience
• A full UK driving licence is required
• The successful candidate will be required to undertake a DBS check and any offers of employment will be subject to this and employment references

Hours, salary and company benefits:

• Monday to Friday 9am to 5pm
• Up to GBP35,000
• Monthly bonus scheme after 3 months employment
• Staff discounts
• Pension scheme
• 20 days holiday plus bank holidays
• Regular social events
• Further benefits after 6 month probation period

Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.