Customer Service Manager - FT - MUST BE OVER 18 - Livingston

TN United Kingdom; Livingston; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic Customer Service Manager to enhance customer experiences in a vibrant restaurant setting. This role is pivotal in creating 'feel-good moments' for guests while leading a passionate team. The ideal candidate will be energetic, enthusiastic, and capable of building genuine rapport with customers. You will have the opportunity to suggest improvements and inspire your team to deliver exceptional service. If you're ready to make a difference in a fast-paced environment, this position offers a chance to shine.

Benefits

Holiday Pay

Service Awards

Meal Allowances

Employee Discounts

Qualifications

• Experience in customer service management is essential.
• Ability to work in a fast-paced environment and lead a team.

Responsibilities

• Enhancing customer experience and creating positive interactions.
• Working closely with management to improve service quality.

Skills

Customer Service Expertise

Team Leadership

Communication Skills

Problem Solving

Education

High School Diploma

Customer Service Training

Job description

Customer Service Manager - FT - MUST BE OVER 18 - Livingston, Livingston

Client: [Client details not provided]

Location: Livingston, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 45da252177bb

Job Views: 6

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description:

Overview

McDonald's is one of the most recognised brands worldwide, built on core values: Serve, Inclusion, Integrity, Community, and Family. We are committed to a safe, respectful, and inclusive workplace, offering quality jobs and opportunities for all.

The Customer Service Manager plays a key role in enhancing the customer experience, being at the heart of our restaurants' dining areas. Your main duties include welcoming customers and creating 'feel-good moments' during their visit. You will work closely with the management team to suggest improvements to service quality, leveraging your training and skills.

As part of a fast-paced, energetic team, you will deliver exceptional service. Building genuine rapport, uplifting team morale, and inspiring performance are essential. You should be receptive to customer needs, eager to exceed expectations, and respectful under pressure. Expertise in customer recovery and creating positive experiences is vital. Maintaining high energy levels and working efficiently are also important.

In this dynamic environment, we seek individuals with a genuine smile, enthusiasm, energy, and the ability to connect with customers and make them feel valued.

Benefits include: Holiday pay, Service Awards, Meal allowances, Employee discounts at top brands, and more.