Graduate Customer Support Engineer – Chromatography

TN United Kingdom; Cheadle; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Join a leading organization as a Customer Support Engineer, where you will support clients with chromatography solutions. This role combines remote work with travel to customer sites, providing a dynamic environment and opportunities for growth. You'll be responsible for installation, maintenance, and customer training, ensuring high-quality service delivery. The ideal candidate will have a degree in Chemistry and hands-on lab experience. A competitive compensation package, including a company car and benefits, awaits you.

Benefits

Company car

Yearly bonus

Private healthcare

Pension

Stock purchase plan

Insurance

Qualifications

• Hands-on experience in a lab with chromatography solutions.
• Full proficiency in English.
• Valid driving license.

Responsibilities

• Respond to customer needs with repairs, installation, and maintenance.
• Coordinate with teams to meet customer expectations.
• Complete service reports accurately.

Skills

Proactivity

Customer-oriented

Communication

Interpersonal Skills

Education

University degree in Chemistry

Tools

Chromatography solutions

Job description

Client:

Agilent

Location:

Cheadle, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

d4bb3d590889

Job Views:

3

Posted:

17.05.2025

Expiry Date:

01.07.2025

Job Description:

Description

Agilent is a global leader in laboratory and clinical technologies; we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges. Information about Agilent is available at.

Every day, Agilent Customer Support Engineers help our customers solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and support that keep laboratories running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding and exciting work!

You will be responsible for supporting our clients with on-site installation of new equipment, preventative maintenance, repairs, and customer training on our chromatography solutions (LC, LC/MS, GC, GC/MS, HPLC).

Your main responsibilities will be:

• Respond to customer needs by providing repair, installation, upgrades, and preventive maintenance activities
• Contact customers in a timely manner and work closely with the scheduling teams to deliver service efficiently
• Coordinate with manager, contact centre, sales teams, logistics, and scheduling to meet customer needs and expectations
• Maintain Agilent’s customer service reputation by adhering to all corporate policies and procedures
• Complete administrative tasks and service reports promptly and accurately
• Provide feedback to Product Specialists regarding performance anomalies encountered
• Address customer requests proactively and communicate effectively before, during, and after service

For this role, you will work remotely combined with travel to customer sites (4-5 days per week, with occasional nights away), primarily in the Midlands (Leicester, Birmingham, Derby, Nottingham, Coventry), with occasional travel further in the UK. A company car is provided.

Qualifications

We are looking for an individual with:

• A recent university degree in a Chemistry related field (Analytical Chemistry, Biochemistry, Biotechnology, etc.)
• Hands-on experience (internship/placement, university project, or first position), preferably in a lab with chromatography solutions (LC, LC/MS, GC, GC/MS, HPLC)
• Full proficiency in English
• A valid driving license

On a personal level, you are proactive, outgoing, and customer-oriented. You enjoy working both autonomously and as part of a team. You possess excellent communication and interpersonal skills to interact with internal and external partners.

What we offer:

• Permanent contract in an international organization with a dynamic working environment, exciting challenges, and opportunities
• Competitive compensation and benefits (company car, yearly bonus, private healthcare, pension, stock purchase plan, insurance)
• Outstanding company culture

We will provide all necessary training and development opportunities to help you excel in your role.

Additional Details

This is a full-time role with remote work options. Pay ranges are role, level, and location-dependent. During the hiring process, a recruiter can share specific pay details. Agilent is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or other protected categories.

Travel Required: 50%

Shift: Day

Duration: No End Date

Job Function: Services & Support

Note: If you do not hold a passport for the country of the vacancy, a work permit may be required. More info is available on our Blog. Applications should be submitted via the 'Apply now' button. No bank or payment details should be provided at this stage.