Receptionist - Milton Keynes

Bannatyne Health Club; Milton Keynes; On-site; Part time

Job summary

Bannatyne Health Club is seeking a Front of House Assistant in Milton Keynes to provide exceptional customer service and create a welcoming environment. The role involves greeting guests, managing bookings, and ensuring a seamless experience. Join a dedicated team in the health and wellness industry and enjoy perks like flexible schedules and free gym membership.

Benefits

Complimentary lunch or breakfast

Flexible schedule

28 days annual leave increasing with tenure

Free gym membership

Discounted Spa Treatments - 30%

Discounted Meals and Beverages - 50% at cafe/bar

Career & Personal Development training

Mental Health, Well-Being and EAP Services

Qualifications

• Proven experience in a receptionist or customer service role, preferably in hospitality.
• Proficiency in booking systems and basic computer skills is a plus.

Responsibilities

• Greet and welcome guests with a friendly and professional demeanor.
• Manage spa bookings and appointments, ensuring smooth scheduling.
• Process payments and manage the reception area efficiently.

Skills

Interpersonal skills

Communication skills

Organisational skills

Multitasking

Job description

Receptionist - Milton Keynes

Job Title: Front of House Assistant

Hours: 16 per week

Rate of Pay: £12.21 per hour

Location: Milton Keynes

Do you have a warm personality and natural skill for organisation? Are you passionate about wellness and exceptional customer service? Bannatyne, a leader in health and wellness, is looking for a welcoming and efficient Front of House Assistant to join our team. If you're ready to create a lasting first impression and ensure a seamless experience for our guests, we want to hear from you!

Our Perks:

• B-Fed - complimentary lunch or breakfast
• Flexible schedule
• 28 days annual leave increasing with tenure
• Free gym membership
• Complimentary gym membership for another person (after 2 years of service)
• Discounted Spa Treatments - 30%
• Discounted Spa Goods - 20%
• ELEMIS Products
• Discounted Meals and Beverages - 50% at cafe/bar
• Career & Personal Development training
• Mental Health, Well-Being and EAP Services
• Length of Service Awards
• Staff Awards and Bonuses
• Discounted entertainment and shopping

A typical day in the life of a Front of House Assistant:

1. Greet and welcome guests with a friendly and professional demeanor.
2. Handle emails, phone calls, and face-to-face queries.
3. Prepare and serve beverages and light snacks (if applicable).
4. Manage spa bookings and appointments, ensuring smooth scheduling.
5. Handle guest inquiries about spa services, treatments, and products.
6. Process payments and manage the reception area efficiently.
7. Assist with promoting spa services, special offers, and retail products.
8. Keep the reception area clean, tidy, and inviting at all times.
9. Coordinate with Spa Therapists and staff to ensure seamless service.
10. Log visitors correctly, including contractors and guest passes.
11. Undertake all relevant training required for the role.

What we are looking for:

• Strong interpersonal and communication skills with a customer-focused attitude.
• Genuine passion for health, wellness, and customer service.
• Excellent organisational and multitasking skills.
• Ability to establish rapport, build trust, and demonstrate credibility.
• Flexibility to work hours including weekends and holidays, with shifts starting as early as 5:30 am and ending as late as 10:30 pm.

Proven experience in a receptionist or customer service role, preferably in hospitality, is desirable. Proficiency in booking systems and basic computer skills is a plus.

Why Bannatyne?

Bannatyne is synonymous with excellence in health and wellness. As a Front of House Assistant, you'll be the first point of contact, setting the tone for our guests' experience. Work in a serene environment with a dedicated team committed to making a difference in people's lives.

Ready to be the face of Bannatyne and create memorable experiences? Apply now and join our welcoming team!