Senior Service Designer

Barclays; England; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Senior Service Designer, where you will play a pivotal role in transforming colleague experiences. This dynamic position involves creating end-to-end journey maps, facilitating workshops, and collaborating with cross-functional teams to enhance service delivery. With a focus on visual design and research-backed insights, you will lead initiatives that shape the future of work. Embrace the opportunity to influence transformation within an inclusive culture that values diversity and innovation. A hybrid working model allows flexibility, making this role ideal for those looking to make a meaningful impact.

Benefits

Pension enrolment after 12 weeks

Holiday pay

24/7 Employee Assistance Programme

Discounts at shops, restaurants, and entertainment venues

Qualifications

• Proven hands-on service designer with experience in transformation initiatives.
• Strong visual design skills using FIGMA and similar tools.
• Experience in facilitating workshops and managing sessions.

Responsibilities

• Create and own end-to-end journey maps for user experience.
• Lead engaging digital workshops to build future-state journey maps.
• Collaborate with delivery teams and contribute to user-centered design.

Skills

Service Design

Process Improvement

Journey Visualization

Facilitating Workshops

User Interviews

Visual Design

Cross-Functional Collaboration

Education

Certifications in LUMA or Human-Centred Design

Tools

FIGMA

Adobe Illustrator

Miro

MS Whiteboard

Workday (WD)

Job description

Senior Service Designer

Location: Glasgow or Northampton (3 days onsite, Tuesday-Wednesday-Friday)

Length: 6 months

PAYE only

Overall purpose of the role

At Barclays, we're transforming the way our colleagues experience work — and we're looking for a hands-on Service Designer to help lead the charge. This role is central to shaping how we visualize and improve end-to-end colleague journeys, from onboarding to growth and beyond.

Responsibilities

1. Create and own end-to-end journey maps, ensuring clarity across user experience, process pain points, and backlog priorities.
2. Lead and facilitate engaging digital workshops (typically 5-8 participants), building future-state journey maps alongside stakeholders.
3. Use FIGMA to visually articulate journeys, flows, and prototypes.
4. Apply methodologies such as user interviews, persona creation, observational research, and data-led service insights.
5. Collaborate with delivery teams, product owners, and transformation leads, contributing directly to backlog development and user-centered design.
6. Operate as part of an in-house transformation team, actively involved in delivery rather than just advising.

Skills & Experience

• Proven hands-on service designer with experience in transformation initiatives and influencing service delivery.
• Comfortable with ambiguity, experienced in process improvement and journey visualization backed by research, not assumptions.
• Strong visual design skills, especially using FIGMA (or similar tools like Adobe Illustrator, Miro, MS Whiteboard) for flows, blueprints, or prototypes.
• Experience facilitating workshops: recruiting participants, gaining buy-in, managing sessions both digitally and in person.
• Ability to work cross-functionally with delivery teams and senior stakeholders.
• Ideally, experience with Workday (WD) in HR/colleague experience transformation contexts.

• Experience in financial services
• Certifications such as LUMA or Human-Centred Design

About Barclays

Barclays is a British universal bank, diversified by business, customer types, and geography. Its operations include consumer banking, payments, and a top-tier global corporate and investment bank, supported by its technology, operations, and services across the Group.

Values & Culture

Barclays is guided by its five values: Respect, Integrity, Service, Excellence, and Stewardship. These values shape relationships with customers and colleagues, emphasizing achievement through ethical conduct.

Diversity: Barclays fosters an inclusive culture where all backgrounds are valued, talents nurtured, and everyone can contribute fully.

Hybrid Working

The company is implementing a hybrid working model, allowing colleagues to spend part of their time at home and part in the office, typically 20-60%, depending on the role. Flexibility is offered to accommodate personal circumstances.

Your Benefits

As a contract employee through Randstad Sourceright, you will receive benefits including pension enrolment after 12 weeks, holiday pay, 24/7 Employee Assistance Programme, and discounts at various shops, restaurants, and entertainment venues.