Interactive Business Partner

Tata Consultancy Services; London; On-site; GBP 50,000 - 80,000; Full time

Job summary

Tata Consultancy Services recherche un TCS Interactive Partner pour rejoindre son équipe de Customer Success. Ce rôle implique de collaborer étroitement avec des partenaires clients pour atteindre des objectifs interactifs, tout en mesurant le succès à travers la croissance des revenus. Le candidat idéal aura une expérience en conseil et une compréhension approfondie du marketing digital et de la transformation des marques en expériences.

Qualifications

• Expérience en conseil/stratégie dans une agence créative ou une société de conseil innovante.
• Compréhension du marketing moderne et de la transformation digitale.
• Capacité à diriger une équipe performante.

Responsibilities

• Travailler avec des partenaires clients pour atteindre des objectifs interactifs.
• Configurer et orchestrer des offres interactives pour aider les clients à atteindre leurs objectifs commerciaux.
• Mesurer le succès client par la croissance des revenus.

Skills

Consulting

Digital Transformation

Customer Experience Strategy

Marketing Analytics

Job description

TCS Interactive is Tata Consultancy Services’ award-winning full-service agency unit. We design, engineer & activate digital products and services for the growth and transformation of companies. Global brands use our end-to-end experience transformation services to increase promotion, conversion, and retention through commerce, loyalty, and self-services solutions underpinned by data and measurement.

We are looking for “hands-on” TCS Interactive Partners to join our Customer Success team. A TCS Interactive Partner will work closely with TCS Client partners, focusing on interactive goals for designated clients. While the Client Partner focuses on CIOs as the key stakeholder, the Interactive Partner will focus on CMO, CXO, and CDO, along with their teams, to sell, consult, and deliver services. The primary KPI for a TCS Interactive Partner is “customer success,” measured through revenue growth and service portfolio expansion. Additional responsibilities include configuring and orchestrating various interactive offerings to help clients achieve their business goals.

The ideal candidate will have consulting/advisory/strategy experience from an innovative creative agency or a forward-thinking consultancy. They should be fluent in modern marketing and digital transformation, with a good understanding of translating brand into experience. Knowledge in the following areas is preferred: data programs, digital design, direct digital/CRM marketing, customer experience strategy, marketing analytics, and creative advertising campaigns. The candidate should be comfortable leading a high-performance team and capable of immersing themselves in customer challenges when needed.