Head of HR Shared Services

TN United Kingdom; Manchester; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

An established industry player is seeking a transformative HR leader to spearhead the development of a brand-new HR Shared Services function. This pivotal role involves designing and implementing efficient HR processes, ensuring compliance with UK employment law, and driving performance across the shared services team. As the Head of HR Shared Services, you'll play a critical role in shaping the future of HR operations during a time of significant organisational change. If you're passionate about leading HR transformation and thrive in fast-paced environments, this is the perfect opportunity to make a lasting impact.

Qualifications

• Proven leadership in HR Shared Services or HR Operations.
• Expert knowledge of UK employment law and HR compliance.

Responsibilities

• Design and embed HR processes for operational excellence.
• Oversee the full employee lifecycle from onboarding to offboarding.

Skills

Leadership in HR Shared Services

UK Employment Law

HRIS Systems

Data-Driven Decision Making

Stakeholder Engagement

Tools

HR Management Systems (HCM)

Job description

Social network you want to login/join with:

• Lead and build a brand-new HR Shared Services function from the ground up!
• Influence major HR transformation projects during a pivotal growth phase

About Our Client

Are you a transformative HR leader ready to shape and lead a high-performing HR Shared Services function? Do you thrive in fast-paced environments, managing complex change and embedding best-in-class HR operations?We're hiring a Head of HR Shared Services to join our clients growing HR team during a pivotal time of transformation. Based in Manchester, this role offers the opportunity to design and build a standalone HR Shared Services function that delivers efficient, compliant, and effective support across the full employee lifecycle.

Job Description

Key Responsibilities:

• Design and embed HR processes that ensure operational excellence and legal compliance
• Lead the transition of key HR functions from Group support to an internal shared service model
• Oversee the full employee lifecycle: onboarding, contracts, changes, offboarding
• Optimise and support HR systems (HCM) implementation and continuous improvement
• Manage accurate and GDPR-compliant HR data, reporting and audit processes
• Deliver pensions, benefits, and payroll administration
• Drive performance, SLAs, and KPIs across the shared services team
• Partner closely with HRBPs and other internal teams for seamless service delivery

The Successful Applicant

What We're Looking For:

• Proven leadership in a Head of HR Shared Services or HR Operations environment
• Expert knowledge of UK employment law, HR compliance, pensions, and benefits
• Strong experience with HRIS systems and process automation
• Demonstrated success during periods of significant organisational change
• Excellent analytical skills with a data-driven approach to decision-making
• Confident communicator with excellent stakeholder engagement skills
• Organised, agile, and capable of meeting tight deadlines under pressure
• Experience working in a digital Retail / Tech / E-com would be highly advantageous

What's on Offer

Why Join Us?

• Play a critical leadership role during an exciting period of business evolution
• Lead end-to-end HR service delivery including HR admin, systems, employee lifecycle, benefits & pensions
• Drive continuous improvement through technology, automation, and data-driven decision-making
• Work closely with senior stakeholders and collaborate across HR, Recruitment, L&D, and IT
• Be part of a business that values compliance, governance, and best practice.

Location: Manchester (Hybrid/Remote options available) Salary: Competitive + Excellent Benefits Contract Type: Full-time, Permanent