Education Tech Account Manager - Hybrid & AI Impact

Kaltura; Greater London; Hybrid; GBP 55,000 - 85,000; Full time

Benefits offered by this job

Hybrid, flexible work environment

25 annual leave days (UK site)

Enhanced Pension scheme (UK Site)

Group Life Assurance (UK Site)

Vitality Health Insurance (opt-in) (UK

Income Protection (UK Site)

Critical Illness insurance (UK site)

Coaching access via MyndUp

Personal and professional development

Occasional cross-company long weekends

Job summary

Kaltura is seeking a proactive Account Manager to partner with education customers across the UK and Europe, driving adoption, retention, and strategic partnerships for our AI-enabled video platform.

You will own a portfolio of education customers, work with academic leaders and IT teams to embed video and AI-powered learning experiences, and collaborate with Product and Support to maximise value and outcomes.

Qualifications

• 3+ years in Customer Success, Account Management, Educational Technology, or similar SaaS role.
• Experience managing strategic customer relationships within education or comparable complex organisations.
• Proven ability to drive adoption, retention, and long-term customer success.

Responsibilities

• Strategic Customer Partnership & Value Realisation with education customers across UK/Europe.
• Develop and maintain customer success plans aligned to objectives and measurable outcomes.
• Lead reviews, health checks, and strategic planning sessions with institutional stakeholders.
• Drive onboarding, adoption, and ongoing utilisation of Kaltura solutions across education use cases.
• Support renewals by demonstrating value and alignment with institutional priorities.
• Maintain customer health data and account plans across portfolios.

Skills

Account management

Relationship management

Strategic thinking

Customer success

Tools

Salesforce

Excel

PowerPoint

Job description

Kaltura is seeking a proactive Account Manager to partner with education customers across the UK and Europe, driving adoption, retention, and strategic partnerships for our AI-enabled video platform.

You will own a portfolio of education customers, work with academic leaders and IT teams to embed video and AI-powered learning experiences, and collaborate with Product and Support to maximise value and outcomes.