Hybrid EdTech Account Manager — AI-Powered Education Growth

Kaltura

United Kingdom

Hybrid

GBP 55,000 - 75,000

Full time

14 days+

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Benefits offered by this job

Hybrid, flexible work environment

25 annual leave days (excluding public

Enhanced Pension scheme (UK Site)

Group Life Assurance (UK Site)

Vitality Health Insurance (opt-in) (UK

Income Protection (UK Site)

Critical Illness insurance (UK site)

Access to MyndUp for Coaching, Therapy

Personal and professional development

Occasional Cross company long weekends

Job summary

Kaltura is seeking a proactive Account Manager to partner with education customers across the United Kingdom and Europe, driving adoption, retention, and strategic partnerships on our AI-powered video platform.

You will lead engagements with academic and IT stakeholders, align institutional goals to Kaltura's solutions, and collaborate across Product, Services, Support and Finance to deliver measurable outcomes.

Qualifications

3+ years' experience in Customer Success, Account Management, Educational Technology, Learning Technology, or a similar SaaS role.
Experience managing strategic relationships within the education sector or comparable complex organisations.
Proven ability to drive adoption, retention, and long-term success.
Strong consultative relationship management with a broad range of stakeholders.

Responsibilities

Own a portfolio of education customers and drive adoption, retention and success.
Build trusted advisor relationships with academic, technical, and administrative teams.
Lead success reviews, executive business reviews, health checks and strategic planning.
Collaborate with Product, Professional Services, Support and Finance.
Monitor customer health data and mitigate risks while guiding account plans.