Education Assessment Operations Manager

Pearson; Manchester; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Pearson is seeking a Manager, Education Specialist to lead the Clerical Marking Centre operations in Manchester. The role focuses on delivering live marking with high standards of accuracy, security, and timely completion during peak periods.

You will manage supervisors and markers, implement contingency plans, and report to senior stakeholders. This is a hybrid role with significant on-site presence during live delivery windows.

Qualifications

• Experience managing large-scale operational or assessment delivery teams.

Responsibilities

• Lead clerical marking centre activities during live delivery periods.
• Oversee receipt, allocation, processing and completion of marking items.
• Monitor throughput, productivity and forecasts to meet milestones.
• Implement contingency plans to maintain operational continuity.
• Provide regular updates and reporting to senior stakeholders.
• Recruit, train and manage supervisors and staff.
• Set performance standards and foster a high-performing environment.
• Coordinate staffing for shifts and resource coverage.
• Maintain quality checks and compliance with data security.

Skills

Team leadership

Operational delivery

Planning & resource management

Risk management

Reporting & stakeholder communication

Quality assurance

Analytical skills

Tools

Excel

Power BI

Job description

Pearson is seeking a Manager, Education Specialist to lead the Clerical Marking Centre operations in Manchester. The role focuses on delivering live marking with high standards of accuracy, security, and timely completion during peak periods.

You will manage supervisors and markers, implement contingency plans, and report to senior stakeholders. This is a hybrid role with significant on-site presence during live delivery windows.