Education Support Administrator (Part-Time)

Newcastle University; Newcastle upon Tyne; Remote; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Generous holiday allowance

Pension schemes

Health & wellbeing initiatives

Flexible/blended working

Job summary

Newcastle University is seeking a motivated, highly-organised individual to join our Professional Services Education Support Team within the School of Geography, Politics and Sociology. The role is fixed-term for 12 months (maternity cover) and part-time (22.5 hours/week) with a January start, campus-based on City Campus, Newcastle upon Tyne.

You will provide admin support, manage student-related data, assist boards/examiners processes, and help deliver education and student experiences while

Qualifications

• Work experience in an administrative or customer service setting.
• Up-to-date and relevant digital skills.
• Strong numerical and data management skills, with attention to detail.
• Ability to manage own, and other's time and targets effectively to meet deadlines.
• Ability to use initiative and judgement to resolve problems independently.
• Excellent speaking and writing skills, with capability to customise communications for different audiences.
• Ability to deal with sensitive information and maintain confidentiality.
• Ability to work calmly under pressure and to manage competing deadlines.

Responsibilities

• Provide expert guidance to students and academic colleagues, responding to standard and non-standard queries and requests quickly and efficiently and referring onwards where appropriate.
• Lead on the collation of student and education-related data and documentation using University systems, monitoring accuracy and ensuring timelines are managed and met.
• Support student-related activities such as external audits, Personal Extenuating Circumstances and Boards of Examiners processes.
• Co-ordinate and provide administrative support for Education related committees and meetings.
• Provide professional support and training to School Education Assistants.
• Support the administration and delivery of education and student experience related activities, as required, for example student induction and open days.
• Contribute to the continuous improvement of processes across the faculty
• Understand and implement relevant policies and procedures

Skills

Administrative experience

Customer service

Digital skills

Data management

Time management

Communication skills

Confidentiality

Deadline management

Education

GCSEs in Maths and English

Job description

Newcastle University is seeking a motivated, highly-organised individual to join our Professional Services Education Support Team within the School of Geography, Politics and Sociology. The role is fixed-term for 12 months (maternity cover) and part-time (22.5 hours/week) with a January start, campus-based on City Campus, Newcastle upon Tyne.

You will provide admin support, manage student-related data, assist boards/examiners processes, and help deliver education and student experiences while