Education Programs & Tech Support Coordinator

Best Practice Network; West of England; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Holiday allowance

Health plan

Life insurance

Pension contributions

Flexible benefits

Learning & development

Volunteer days

Job summary

Best Practice Network in the United Kingdom is seeking a proactive administrator to join our education support team. You will provide first line customer service across phone, tickets and live chats, supporting participants, associates and head office colleagues.

You will develop IT skills, become an expert in at least one programme, and help prepare for intake launches, coordinating with stakeholders to meet tight deadlines while upholding our values of excellence and collaboration.

Qualifications

• Experience in customer service or administrative role.
• Excellent written and spoken English.
• Strong IT competence.
• Ability to stay focused under pressure and meet deadlines.
• Willingness to learn and adapt.

Responsibilities

• Provide first line support for enquiries via phone, tickets and live chats.
• Support participants, associates and head office colleagues.
• Be an expert in at least one core programme.
• Preparing for programme intake launches by collaborating with stakeholders and meeting tight deadlines.
• Providing technical support for ad hoc Zoom meetings and webinars, as well as editing recordings to meet GDPR legislations.
• Work on strategic projects throughout the academic year.
• Uphold our core values of Striving for Excellence, Act with Integrity, Working Together and Inspire Learning.

Skills

Customer service

Administrative support

IT literacy

Problem solving

Fast learner

Resilience

Tools

GDPR awareness

Job description

Best Practice Network in the United Kingdom is seeking a proactive administrator to join our education support team. You will provide first line customer service across phone, tickets and live chats, supporting participants, associates and head office colleagues.

You will develop IT skills, become an expert in at least one programme, and help prepare for intake launches, coordinating with stakeholders to meet tight deadlines while upholding our values of excellence and collaboration.