eLearning Coordinator

Best Practice Network; West of England; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Holiday allowance

Health plan

Life insurance

Pension contributions

Flexible benefits

Learning & development

Volunteer days

Job summary

Best Practice Network in the United Kingdom is seeking a proactive administrator to join our education support team. You will provide first line customer service across phone, tickets and live chats, supporting participants, associates and head office colleagues.

You will develop IT skills, become an expert in at least one programme, and help prepare for intake launches, coordinating with stakeholders to meet tight deadlines while upholding our values of excellence and collaboration.

Qualifications

• Experience in customer service or administrative role.
• Excellent written and spoken English.
• Strong IT competence.
• Ability to stay focused under pressure and meet deadlines.
• Willingness to learn and adapt.

Responsibilities

• Provide first line support for enquiries via phone, tickets and live chats.
• Support participants, associates and head office colleagues.
• Be an expert in at least one core programme.
• Preparing for programme intake launches by collaborating with stakeholders and meeting tight deadlines.
• Providing technical support for ad hoc Zoom meetings and webinars, as well as editing recordings to meet GDPR legislations.
• Work on strategic projects throughout the academic year.
• Uphold our core values of Striving for Excellence, Act with Integrity, Working Together and Inspire Learning.

Skills

Customer service

Administrative support

IT literacy

Problem solving

Fast learner

Resilience

Tools

GDPR awareness

Job description

We at Best Practice Network share the belief that every child, regardless of their background, should benefit from an excellent education. To achieve that, we support and train the educational professionals who work alongside them to be the best they can be, so in turn, they can transform the lives of children and young people.

We're a friendly, DfE accredited, Ofsted outstanding training company providing apprenticeships, professional development and the DfE's 'Golden Thread' (trainee teachers to school Executive Leaders). We are adaptable, collaborative, and genuinely value the work we do to support the education sector, as much as our trainees do.

Our people are at the heart of our business and our passion and commitment to education is what drives us. As a result, we have seen incredible growth over the last few years both nationally and internationally.

We aim to be an employer where everyone can be themselves, do their best in an inclusive working environment and where all colleagues can thrive and reach their full potential. We want to attract, develop and retain individuals with different experiences, backgrounds and perspectives.

Main Duties

Responsibilities will include but are not limited to:

Provide first line support for enquiries via phone, tickets and live chats. Supporting participants, associates and head office colleagues.

Be an expert in at least one of our core programmes.

Preparing for programme intake launches by collaborating with stakeholders and meeting tight deadlines.

Providing technical support for ad hoc zoom meeting and webinars, as well as editing recordings to meet GDPR legislations.

Work on strategic projects throughout the academic year

Uphold our core values of Striving for Excellence, Act with Integrity, Working Together and Inspire Learning.

Personal Specification

Experience of working in a customer service and/or administrative role is essential, education or IT experience desirable.

Reliable and hardworking with excellent customer service manner, both written and spoken

Be highly IT competent.

Be an active problem solver and a quick learner.

Resilient under pressure - able to remain focused in the face of multiple competing priorities and ensure key deadlines.

High degree of personal pride in own and company work, constantly striving to improve.

• 28 days holiday and get an extra day for each year you stay with us, up to max 33 days PLUS bank holidays
• Health Cash Plan, once you've passed probation, which includes access to a private GP
• From day 1, free life insurance covering up to x4 your salary
• We'll both add money into your pension pot after 3 months
• Choose what flexible benefits you want after you've passed probation - this could be buying extra holiday, dental, topping up your healthcare plan, bikes, gym membership, electric cars and give as you earn
• Learning and development opportunities
• Volunteer days - 3 paid volunteer days a year, with 2 dedicated to Education

By joining us, you will become part of a community that is dedicated to transforming lives and sustaining communities, where your voice is heard, your ideas are valued, and your individuality is celebrated. Together, we will continue to advance our passion for education and build brighter futures for all.

Employment offers are subject to satisfactory vetting checks. These checks will be run in line with the latest guidance and legislation. You will need to already have the right to work in the UK, as we are not able to offer any sponsorship(s) for visa applicants.