Education Programs & Client Support Specialist

YoungEducation Ltd; Stevenage; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Professional development

Job summary

YoungEducation Ltd is seeking an organised Client Support Coordinator to support delivery across alternative provision, centre-based tuition, online tuition and home tuition. You will coordinate referrals, manage timetables and reporting, and act as a main contact across services to ensure smooth operation for young people, families, schools and local authorities.

You will work with the Operations Manager, manage onboarding from enquiry to placement, coordinate tutor availability, and maintain

Qualifications

• You will have experience in education/tuition or a similar environment.
• You will be highly organised with the ability to manage multiple priorities.
• Strong spoken and written English with excellent communication and professional interaction with stakeholders.
• Solid IT skills including Microsoft Office and comfort with data, systems and reporting.

Responsibilities

• Manage referrals, enquiries and onboarding across all services.
• Coordinate staff availability and timetabling.
• Act as a point of contact for schools, local authorities, families and private clients.
• Monitor attendance, engagement and programme delivery.
• Oversee the completion and quality of reporting.
• Escalate safeguarding, quality or performance concerns to management.
• Maintain accurate records and data systems and support senior leadership reporting.

Skills

Organisation

Communication

Stakeholder management

English proficiency

Data literacy

Microsoft Office

Education

Experience in education/tuition environment

Tools

Microsoft Office

Job description

YoungEducation Ltd is seeking an organised Client Support Coordinator to support delivery across alternative provision, centre-based tuition, online tuition and home tuition. You will coordinate referrals, manage timetables and reporting, and act as a main contact across services to ensure smooth operation for young people, families, schools and local authorities.

You will work with the Operations Manager, manage onboarding from enquiry to placement, coordinate tutor availability, and maintain