Education Operations Lead — Student & Partnerships

London School of Excellence; Greater London; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Ownership of growing operation

Work with senior management

Professional development

University partnerships exposure

Collaborative environment

Process improvement opportunities

Job summary

London School of Excellence in London is seeking a highly organised Operations Manager to oversee day-to-day education operations, manage staff activity, student communication, and application progress. You will coordinate university correspondence and operational reporting, ensuring tasks are completed on time.

This hands-on role requires keeping multiple teams aligned, providing senior management with clear visibility of ongoing operations, and developing partnerships with universities.

Qualifications

• Previous experience in operations, education, student recruitment, admissions, or office management.
• Experience managing or supervising a team.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks, priorities and deadlines.

Responsibilities

• Manage and monitor day-to-day staff activities, attendance and performance.
• Allocate daily and weekly tasks and ensure work is completed on time.
• Conduct brief team check-ins and review staff weekly reports.
• Monitor student, agents and universities contact and follow-ups.
• Oversee student enquiries, application progress, documents and actions.
• Ensure applications are properly assigned, updated and progressed.
• Monitor university communication, offers, conditions and follow-ups.
• Coordinate operational emails and internal communications.
• Support university/education partnerships activities including meetings.
• Ensure CRM and internal systems are updated by staff.
• Identify blockers and coordinate resolution with relevant teams.
• Act as main communication point across teams to keep workflows moving.
• Maintain visibility of staff workload and operational priorities.
• Prepare weekly operations report for senior management.
• Escalate serious issues when required.

Skills

Strong organisational skills

Team leadership

Communication skills

Attention to detail

CRM proficiency

Time management

Tools

CRM systems

Job description

London School of Excellence in London is seeking a highly organised Operations Manager to oversee day-to-day education operations, manage staff activity, student communication, and application progress. You will coordinate university correspondence and operational reporting, ensuring tasks are completed on time.

This hands-on role requires keeping multiple teams aligned, providing senior management with clear visibility of ongoing operations, and developing partnerships with universities.