Education IT Technician Apprentice

QA; Faringdon; Sur place; GBP 9 000 - 15 000; Plein temps

Avantages offerts par ce poste

Health & wellness

Flexibility

Résumé du poste

QA in the United Kingdom is seeking an IT Technician Apprentice to support schools in adopting education technology for teaching and learning. You will provide broad 1st line technical problem solving and network management, building strong relationships with school staff and leadership, while ensuring SLA compliance.

Key requirements include 3 GCSEs (4+), Maths and English at 3+, a driver with own car, and a willingness to learn.

Qualifications

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Responsabilités

• Monitor your customer portfolio and respond to incidents logged by the customer or on behalf of the customer
• Management of problems to resolution for any network or equipment failures, including and not restricted to: software, hardware and infrastructure problems as defined by the SLA
• Ensure that all systems, change request forms, service calls and queries used to carry out work activities are updated on a real time basis including the completion of detailed and accurate call notes
• Act as point of contact regarding all technical issues with manufactures, suppliers, ISP and external support organisations
• Manage day-to-day tasks, time and responsibilities to ensure that service levels are achieved; proactive maintenance and change implementation objectives are met
• Proactively seek out changes that will add value for the customer and ensure the service is delivered in the most efficient and dynamic way
• Identify and raise issues, elevate or resolve where required and offer solutions to queries providing a customer interface (using all means for communication tools) to ensure the best possible customer experience
• Maintain a professional and effective working relationship with customers and work colleagues at all levels and at all times

Connaissances

Driver and own car

Flexible

Basic IT skills

Willingness to learn

Team player

Communication skills

Attention to detail

Initiative and drive

Formation

GCSEs 3+ (incl. Maths & English)

Description du poste

QA in the United Kingdom is seeking an IT Technician Apprentice to support schools in adopting education technology for teaching and learning. You will provide broad 1st line technical problem solving and network management, building strong relationships with school staff and leadership, while ensuring SLA compliance.

Key requirements include 3 GCSEs (4+), Maths and English at 3+, a driver with own car, and a willingness to learn.