Education IT Engineer – Microsoft 365 & Entra ID Pro

Future Generation Trust; Wolverhampton; On-site; GBP 28,000 - 31,000; Full time

Job summary

Future Generation Trust is seeking a Trust IT Engineer to join our IT support team based at Willows Primary Academy and provide IT assistance across the trust's academies.

The role focuses on maintaining a reliable IT network, supporting Microsoft 365, InTune, and Entra ID, and delivering first and second line helpdesk support to staff and students, ensuring data protection and high-quality services.

Responsibilities

• To support strategic IT projects following transition to a new Microsoft tenancy.
• To support the Trust IT Team in delivering a fully operational IT network across the trust.
• To provide first and second line user support through the helpdesk, including face-to-face, remote assistance and incident diagnosis.
• To assist staff and students with hardware and software issues to maximise effective use of IT systems.
• To install, maintain, and upgrade devices and software to ensure reliable access to IT across the site.
• To support and maintain trust-wide platforms including Microsoft 365, InTune, and Entra ID.

Job description

Future Generation Trust is seeking a Trust IT Engineer to join our IT support team based at Willows Primary Academy and provide IT assistance across the trust's academies.

The role focuses on maintaining a reliable IT network, supporting Microsoft 365, InTune, and Entra ID, and delivering first and second line helpdesk support to staff and students, ensuring data protection and high-quality services.