Education ICT Engineer – Support, Networks & Security

Great Heights Academy Trust; Elland; In loco; GBP 27.000 - 29.000; Tempo pieno

Vantaggi offerti da questo lavoro

25 days holiday + 8 bank holidays

Descrizione del lavoro

Great Heights Academy Trust is seeking a proactive ICT Engineer to join the Trust IT Team. The role delivers reliable IT services across academies, providing day-to-day support for staff and students and maintaining systems and infrastructure.

You will troubleshoot hardware/software, manage devices, and assist with network and server services across multiple sites. This is a permanent, full-time post with an emphasis on delivering secure, efficient IT operations and responsive service delivery.

Competenze

• Two or more years' relevant IT support experience.
• Experience installing, configuring and maintaining computers, laptops, printers and other IT equipment.
• Knowledge of Microsoft operating systems, applications and related technologies.
• Understanding of computer networks, wireless connectivity and IT infrastructure.
• Experience supporting users, responding to technical enquiries and providing a professional service.
• Ability to diagnose problems and escalate complex issues when needed.
• Good organisation and communication skills with the ability to manage priorities and maintain records.
• Awareness of cyber security and data protection in IT systems.
• Experience in education or public sector is advantageous but not essential.

Mansioni

• Provide day-to-day technical support to staff and students.
• Maintain and develop IT systems, infrastructure and equipment.
• Troubleshoot hardware and software issues.
• Install and maintain computers and related devices.
• Support network and server systems; manage user accounts; assist helpdesk.
• Escalate issues when necessary and ensure secure IT operations.

Conoscenze

IT Support

Hardware & Software Troubleshooting

Computers & Peripherals

Networks & Connectivity

Microsoft Windows & IT Infrastructure

Cyber Security Basics

Customer Service

Descrizione del lavoro

Great Heights Academy Trust is seeking a proactive ICT Engineer to join the Trust IT Team. The role delivers reliable IT services across academies, providing day-to-day support for staff and students and maintaining systems and infrastructure.

You will troubleshoot hardware/software, manage devices, and assist with network and server services across multiple sites. This is a permanent, full-time post with an emphasis on delivering secure, efficient IT operations and responsive service delivery.