Trust IT Engineer - Future Generation Trust

Future Generation Trust; Wolverhampton; On-site; GBP 28,000 - 31,000; Full time

Job summary

Future Generation Trust is seeking a Trust IT Engineer to join our IT support team based at Willows Primary Academy and provide IT assistance across the trust's academies.

The role focuses on maintaining a reliable IT network, supporting Microsoft 365, InTune, and Entra ID, and delivering first and second line helpdesk support to staff and students, ensuring data protection and high-quality services.

Responsibilities

• To support strategic IT projects following transition to a new Microsoft tenancy.
• To support the Trust IT Team in delivering a fully operational IT network across the trust.
• To provide first and second line user support through the helpdesk, including face-to-face, remote assistance and incident diagnosis.
• To assist staff and students with hardware and software issues to maximise effective use of IT systems.
• To install, maintain, and upgrade devices and software to ensure reliable access to IT across the site.
• To support and maintain trust-wide platforms including Microsoft 365, InTune, and Entra ID.

Job description

Trust IT Engineer

Grade 6 SCP 9-15 £28,153 - £31-015 per annum
Full-Time, Full Year
Permanent
To commence January 2027

Future Generation Trust is a highly successful and forward-facing organisation delivering positive educational experiences across our increasing number of primary academies in Staffordshire. As a specialist primary trust, we have developed a powerful collaborative culture which is at the heart of our unique identity and drives our relentless improvement strategies.

We are seeking to appoint a Trust I.T Engineer to add to our current IT support team. The successful candidate will be based at Willows Primary Academy and will provide support across other Trust academies.

The Trust IT Engineer must have the necessary skills, experience, and strategic insight to proactively support and advance the Trust’s IT strategy. They will provide expert guidance while shaping a clear vision for future development, ensuring all initiatives reflect the Trust’s values and ethos and are fully supported by stakeholders.

The post-holder will play a key role in supporting high-quality IT services at a school level while contributing to the trust’s wider strategic objectives. The main objectives of the role are:

• To support strategic projects and increased technical workload following transition to a new Microsoft tenancy.
• To support the Trust IT Team in delivering a fully operational IT network that underpins teaching, learning, and pastoral care across the trust.
• To provide first and second line user support through the helpdesk, including face to face, remote assistance and incident diagnosis.
• To assist staff and students with hardware and software issues to maximise the effective use of IT systems.
• To install, maintain, and upgrade devices and software to ensure reliable access to IT across the site.
• To support and maintain trust-wide platforms including Microsoft 365, InTune, and Entra ID.
• To manage local IT systems in line with trust policies and data protection requirements.
• To work independently when required, particularly during periods while escalating issues appropriately.
• To contribute to trust-wide projects in areas of personal expertise and support the development of the trust’s 'One Network' model.

The closing date for all applications is 12pm on Thursday 26th November 2026.

Candidates shortlisted for interview will be notified by 12pm on 30th November 2026 with Interviews scheduled for Thursday 3rd December 2026.