Education IT Account Manager – Hybrid Role

Commercial Services Group; West Malling; Hybrid; GBP 31,000 - 35,000; Full time

Benefits offered by this job

Salary £35,000 per annum

25 days annual leave

Birthday Day Off

Concessionary Day off during Christmas

Life assurance (4x salary)

Pension 4% employer contrib.

Retail and gym discounts

Health cash plan

Cycle to work scheme

Volunteer days

CSG Academy / Learning & Development

Hybrid working

Job summary

EiS, part of Commercial Services Group, is hiring an Account Manager to work with schools and education organisations across Kent. You will act as the trusted point of contact for managed IT services, including connectivity, cloud and technology solutions, building lasting relationships and supporting customer retention.

You will collaborate with customers and internal teams to ensure a high‑quality service, identify growth opportunities, and visit education clients across Kent when required.

Qualifications

• Proven experience as an Account Manager or within customer success, customer retention or relationship management.
• Experience within education, technology or IT services would be useful but is not essential.
• Experience of managing a portfolio of customers or high-value customer relationships
• The ability to understand customer requirements and recommend suitable solutions.
• Good commercial awareness and confidence identifying growth opportunities.
• Strong communication, presentation and negotiation skills.
• The ability to manage customer concerns and find practical solutions.
• A proactive, organised and solutions-focused approach.
• An understanding of customer spend, account performance or profitability.
• A full UK driving licence and the ability to travel to customer sites across Kent.
• The successful Account Manager will be required to complete an Enhanced DBS check.

Responsibilities

• Managing a portfolio of education customers across Kent.
• Building positive and long-lasting relationships with customer contacts.
• Keeping in regular contact with customers to understand their needs and priorities.
• Upsell and cross-sell new products and services developed by EiS and aligned to DfE best practice.
• Creating, updating and managing customer account plans.
• Supporting customer retention and identifying appropriate opportunities for account growth.
• Introducing customers to relevant EiS products and services.
• Supporting customers with connectivity, broadband and cloud solutions while helping them navigate emerging technologies such as AI.
• Working with internal teams to maintain service quality and resolve customer concerns.
• Monitoring customer spend, account performance and growth opportunities.
• Identifying potential risks and escalating concerns when appropriate.
• Preparing regular account updates to support informed decision making.
• Gathering customer insight to help EiS improve and develop its IT services.
• Working with sales, marketing, onboarding and service delivery teams to provide a consistent customer experience.
• Visiting education customers across Kent when required.

Skills

Account management

Customer success

Relationship management

Communication skills

Negotiation

Problem solving

Job description

EiS, part of Commercial Services Group, is hiring an Account Manager to work with schools and education organisations across Kent. You will act as the trusted point of contact for managed IT services, including connectivity, cloud and technology solutions, building lasting relationships and supporting customer retention.

You will collaborate with customers and internal teams to ensure a high‑quality service, identify growth opportunities, and visit education clients across Kent when required.