Account Manager

Commercial Services Group; West Malling; Hybrid; GBP 31,000 - 35,000; Full time

Benefits offered by this job

Salary £35,000 per annum

25 days annual leave

Birthday Day Off

Concessionary Day off during Christmas

Life assurance (4x salary)

Pension 4% employer contrib.

Retail and gym discounts

Health cash plan

Cycle to work scheme

Volunteer days

CSG Academy / Learning & Development

Hybrid working

Job summary

EiS, part of Commercial Services Group, is hiring an Account Manager to work with schools and education organisations across Kent. You will act as the trusted point of contact for managed IT services, including connectivity, cloud and technology solutions, building lasting relationships and supporting customer retention.

You will collaborate with customers and internal teams to ensure a high‑quality service, identify growth opportunities, and visit education clients across Kent when required.

Qualifications

• Proven experience as an Account Manager or within customer success, customer retention or relationship management.
• Experience within education, technology or IT services would be useful but is not essential.
• Experience of managing a portfolio of customers or high-value customer relationships
• The ability to understand customer requirements and recommend suitable solutions.
• Good commercial awareness and confidence identifying growth opportunities.
• Strong communication, presentation and negotiation skills.
• The ability to manage customer concerns and find practical solutions.
• A proactive, organised and solutions-focused approach.
• An understanding of customer spend, account performance or profitability.
• A full UK driving licence and the ability to travel to customer sites across Kent.
• The successful Account Manager will be required to complete an Enhanced DBS check.

Responsibilities

• Managing a portfolio of education customers across Kent.
• Building positive and long-lasting relationships with customer contacts.
• Keeping in regular contact with customers to understand their needs and priorities.
• Upsell and cross-sell new products and services developed by EiS and aligned to DfE best practice.
• Creating, updating and managing customer account plans.
• Supporting customer retention and identifying appropriate opportunities for account growth.
• Introducing customers to relevant EiS products and services.
• Supporting customers with connectivity, broadband and cloud solutions while helping them navigate emerging technologies such as AI.
• Working with internal teams to maintain service quality and resolve customer concerns.
• Monitoring customer spend, account performance and growth opportunities.
• Identifying potential risks and escalating concerns when appropriate.
• Preparing regular account updates to support informed decision making.
• Gathering customer insight to help EiS improve and develop its IT services.
• Working with sales, marketing, onboarding and service delivery teams to provide a consistent customer experience.
• Visiting education customers across Kent when required.

Skills

Account management

Customer success

Relationship management

Communication skills

Negotiation

Problem solving

Job description

Location:Kings Hill / Hybrid

Salary/package: £31,000 - £35,000 per annum

Contract type: Permanent

Hours: Full time, 37 hours per week

As an Account Manager at EiS, you will work with schools and education organisations across Kent, acting as a trusted point of contact for a range of managed IT services including connectivity, cloud and technology solutions. You will build lasting relationships, support customer retention and identify opportunities to grow existing accounts.

The Account Manager will work closely with customers and teams across EiS, providing a responsive and consistent service. This is an opportunity to take ownership of an established customer portfolio while developing your knowledge of education and technology services.

Who we are

EIS, part of Commercial Services Group, is a leading digital services provider specialising in IT and digital transformation for the education and public sectors. We help organisations adapt and thrive through innovative technologies, deep sector expertise, and a commitment to reinvesting in frontline services.

Why this role matters

The Account Manager will be responsible for maintaining strong relationships with education customers. By understanding each customer’s priorities, the Account Manager will help maintain high levels of customer satisfaction and retention while identifying suitable opportunities for growth.

The Account Manager will also act as an important link between customers and internal teams at EiS. Strong communication, sound judgement and a practical approach to resolving issues will be essential.

What you’ll be doing

• Managing a portfolio of education customers across Kent.

• Building positive and long-lasting relationships with customer contacts.

• Keeping in regular contact with customers to understand their needs and priorities.

• Upsell and cross-sell new products and services developed by EIS and aligned to DfE best practice.

• Creating, updating and managing customer account plans.

• Supporting customer retention and identifying appropriate opportunities for account growth.

• Introducing customers to relevant EiS products and services.

• Supporting customers with connectivity, broadband and cloud solutions while helping them navigate emerging technologies such as AI.

• Working with internal teams to maintain service quality and resolve customer concerns.

• Monitoring customer spend, account performance and growth opportunities.

• Identifying potential risks and escalating concerns when appropriate.

• Preparing regular account updates to support informed decision making.

• Gathering customer insight to help EiS improve and develop its IT services.

• Working with sales, marketing, onboarding and service delivery teams to provide a consistent customer experience.

• Visiting education customers across Kent when required.

What we’re looking for

• Proven experience as an Account Manager or within customer success, customer retention or relationship management.

• Experience within education, technology or IT services would be useful but is not essential.

• Experience of managing a portfolio of customers or high-value customer relationships

• The ability to understand customer requirements and recommend suitable solutions.

• Good commercial awareness and confidence identifying growth opportunities.

• Strong communication, presentation and negotiation skills.

• The ability to manage customer concerns and find practical solutions.

• A proactive, organised and solutions-focused approach.

• An understanding of customer spend, account performance or profitability.

• A full UK driving licence and the ability to travel to customer sites across Kent.

• The successful Account Manager will be required to complete an Enhanced DBS check.

What you’ll get in return

• Salary of £35,000 per annum

• 25 days annual leave, increasing to 27 after four years

• Birthday Day Off

• One Concessionary Day off during the Christmas Period

• Life assurance cover (4x salary)

• Pension scheme with 4% employer contribution

• Additional benefits including retail and gym discounts, health cash plan and cycle to work scheme

• Volunteer days and access to a comprehensive wellbeing programme

• Tailored development support with real opportunities to progress

• Access to Learning & Development opportunities via our CSG Academy

• Hybrid working

Why CSG?

CSG is the UK's largest local authority-owned trading company (LATCO), generating over £700 million in revenue per annum and supporting more than 16,000 education and public sector customers globally.

We are growing through a combination of organic development, acquisitions and strategic partnerships. Our 35+ businesses deliver services across education, IT, HR, legal, energy, procurement and more, all focused on delivering meaningful impact.

As a locally owned organisation, we take pride in reinvesting a significant proportion of our profits into frontline services, helping strengthen the communities we serve.

Inclusion & Accessibility

We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds.

As a member of Inclusive Employers with Silver Accreditation, we are actively building an environment that supports inclusion, flexibility and belonging for all colleagues.

We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.