Education Attendance Support Officer

Derby City Council; East Midlands; Hybrid; GBP 39,000 - 41,000; Full time

Benefits offered by this job

LGPS pension

Team Derby Rewards

Tusker Car Benefit

Job summary

Derby City Council is seeking a proactive Administrative Officer to join the Inclusion and School Attendance Service on a fixed-term basis. You will provide day-to-day admin support, handle enquiries by phone and email, and maintain robust records using MS Office.

You will work in a hybrid environment, liaising with colleagues and public partners, ensuring data accuracy and confidentiality while supporting attendance and education priorities.

Qualifications

• Recent administrative experience in a busy office environment.
• Experience in a local authority or public sector environment is desirable but not essential.
• Strong written and verbal communication skills and the ability to respond politely and patiently to service users.
• Experience using Microsoft Office (Word/Excel) to produce and maintain documents and spreadsheets.
• Ability to manage competing priorities and maintain attention to detail.
• Understanding of confidentiality when handling service user information.

Responsibilities

• Provide day-to-day administrative support to the team, including handling enquiries by phone and email, preparing documents and maintaining accurate records.
• Use council systems to input, update and retrieve case information with accuracy and confidentiality.
• Produce letters, reports and spreadsheets using MS Office applications.
• Handle sensitive information in line with Council policies and procedures.
• Communicate effectively with colleagues, partners and the public.

Skills

Administrative experience

Customer support

MS Office

Job description

Derby City Council is seeking a proactive Administrative Officer to join the Inclusion and School Attendance Service on a fixed-term basis. You will provide day-to-day admin support, handle enquiries by phone and email, and maintain robust records using MS Office.

You will work in a hybrid environment, liaising with colleagues and public partners, ensuring data accuracy and confidentiality while supporting attendance and education priorities.