Childrens Education Support Officer - 2 Posts

Derby City Council; East Midlands; Hybrid; GBP 39,000 - 41,000; Full time

Benefits offered by this job

LGPS pension

Team Derby Rewards

Tusker Car Benefit

Job summary

Derby City Council is seeking a proactive Administrative Officer to join the Inclusion and School Attendance Service on a fixed-term basis. You will provide day-to-day admin support, handle enquiries by phone and email, and maintain robust records using MS Office.

You will work in a hybrid environment, liaising with colleagues and public partners, ensuring data accuracy and confidentiality while supporting attendance and education priorities.

Qualifications

• Recent administrative experience in a busy office environment.
• Experience in a local authority or public sector environment is desirable but not essential.
• Strong written and verbal communication skills and the ability to respond politely and patiently to service users.
• Experience using Microsoft Office (Word/Excel) to produce and maintain documents and spreadsheets.
• Ability to manage competing priorities and maintain attention to detail.
• Understanding of confidentiality when handling service user information.

Responsibilities

• Provide day-to-day administrative support to the team, including handling enquiries by phone and email, preparing documents and maintaining accurate records.
• Use council systems to input, update and retrieve case information with accuracy and confidentiality.
• Produce letters, reports and spreadsheets using MS Office applications.
• Handle sensitive information in line with Council policies and procedures.
• Communicate effectively with colleagues, partners and the public.

Skills

Administrative experience

Customer support

MS Office

Job description

Salary: £38,510 - £41,177 a year

Location: Council House and Hybrid

Hours: 37 hours per week

Contract Type: Fixed Term Contract

DBS Requirement: Yes

Closing Date: 19/10/2026

The Opportunity

Are you passionate about supporting children and young people and being part of a passionate and driven team who work hard to ensure every has a right to access a full-time education?

A unique opportunity has arisen for an organised and driven person to join our team to provide high-quality support to our Inclusion and School Attendance Service.

What you\'ll be doing

• Provide day-to-day administrative support to the team, including handling enquiries by phone and email, preparing documents and maintaining accurate records.
• Use council systems to input, update and retrieve case information, ensuring data is accurate, timely and handled confidentially.
• Use Microsoft Office, including Outlook, Word and Excel, to produce letters, reports, spreadsheets and maintain tracking systems.
• Handle sensitive and confidential information in line with Council policies and procedures.
• Communicate effectively with colleagues, partners and members of the public, responding politely and professionally to enquiries.
• Support in implementing and issuing of Attendance and Holiday Penalty Notices and preparation of legal documentation
• Support in tracking and logging of children missing education
• Logging of Police Notifications
• Support in other areas of the service when required

We are particularly interested in hearing from those with experience in the area of:

• Children and Young People
• Universal services across education, health and social care
• Collaborative Working

About you

You must have:

• Recent administrative experience in a busy office environment.
• Previous experience in an administrative or customer support role, particularly within a local authority or public sector environment, is desirable but not essential
• Strong written and verbal communication skills and the ability to respond politely and patiently to service users
• Experience of working with Microsoft Office applications, including Word and Excel, to produce, update and maintain a range of documents and spreadsheets
• The ability to manage competing priorities and maintain attention to detail.
• An understanding of the need for confidentiality when dealing with service user information.
• An ability to learn new IT systems quickly

For an informal discussion please contact Hayley Stubbs, Inclusion and Attendance Team Service Manager on [e-mail]

Who We Are

At Derby City Council, we\'re proud to deliver over 250 essential services that support our residents, communities and businesses. Guided by our vision to create an Inclusive, Green, Growing and Vibrant City, we put people at the heart of everything we do.

Our values shape how we work every day. We believe in Great People, One Team, we\'re Bold in embracing change, Strong in delivering for our communities, and We Care about making a positive difference.

Join us and you\'ll be part of an ambitious, collaborative organisation where you can develop your career while helping to shape Derby\'s future.

Why join Derby City Council?

At Derby City Council, you\'ll have the opportunity to make a real difference while building a rewarding career in an organisation that values, supports and invests in its people.

Alongside the opportunity to help shape the future of Derby, you\'ll benefit from a comprehensive range of employee benefits, including:

Financial Benefits

• Local Government Pension Scheme (LGPS) - a secure, defined benefit pension with life cover
• Team Derby Rewards - discounts across a wide range of retail, leisure and lifestyle brands
• Tusker Car Benefit Scheme - a salary sacrifice scheme for leasing a brand-new, fully maintained and insured vehicle

Work-Life Balance

• Generous annual leave, starting at 27 days and rising to 32 days after five years\' service (plus bank holidays, depending on your contract)
• The option to purchase additional annual leave
• Flexible and hybrid working arrangements for many roles
• Flexible retirement options, where eligible
• Support for colleagues with caring responsibilities

Learning and Development

• Learning and development opportunities, with regular career conversations to support your growth
• Leadership and management development programmes, mentoring and professional qualifications
• Modern workspaces designed to support collaboration, productivity and wellbeing

Health and Wellbeing

• Employee Assistance Programme, wellbeing support and a year-round wellbeing calendar
• Free annual flu vaccinations
• Cycle2Work Scheme and free cycle training

Community and Inclusion

• Up to 15 hours of volunteering leave each year
• Recognition through initiatives including the Here for Derby Awards and Long Service Awards
• The opportunity to join one of our Employee Networks, including LGBTQ+, Disabled Employees and Carers, Black, Asian and Minority Ethnic Employees, and Neurodiversity

At Derby City Council, we believe our people are our greatest strength. Whatever stage you\'re at in your career, you\'ll be joining an inclusive organisation where you\'ll be supported to develop, feel valued and make a meaningful difference to the communities we serve.

Some benefits are dependent on your role, contract or length of service.

How to apply

Closing date and application details have been described above and throughout this posting. The closing date for this vacancy is specified at the top of the advert. Applications received after midnight on the closing date will not be accepted.

Interview dates: Friday 6th November 2026

Applying using your CV

We recognise that people apply for roles in different ways and want our recruitment process to be as accessible and inclusive as possible. If you would prefer to apply using a CV rather than completing an application form, please complete the attached Declaration Form and send it, together with your CV, to [e-mail]

When applying by CV, please ensure your CV clearly demonstrates how your skills, knowledge and experience meet the requirements of the role. We strongly recommend that you also include a supporting statement outlining how you meet the essential criteria set out in the person specification, as this will help us assess your suitability for the post.

Applications submitted by CV must include a completed Declaration Form to be accepted. The Declaration Form can be found at the bottom of this advert.

We also encourage you to complete the attached Equalities Form and return it to [e-mail] . This is entirely optional and will not affect the outcome of your application.

Important Information

Links to the full Job Description and Person Specification are available below.

Before submitting your application, please read our guidance on completing the application form and ensure your supporting statement clearly demonstrates how you meet the essential criteria in the Person Specification.

All employees will normally be appointed to the minimum of the grade for the role.

Where a DBS requirement is indicated at the top of this advert, the successful candidate will be subject to the appropriate Disclosure and Barring Service (DBS) check as part of our safer recruitment process.

Where a Market Rate Supplement is indicated at the top of this advert, it is paid in addition to the basic salary and is subject to regular review. The supplement may be reduced or withdrawn and will reduce in line with incremental progression and pay awards.

The Council has a legal obligation to consider suitable redeployment opportunities for employees at risk of redundancy. Consequently, this vacancy may be withdrawn before the advertised closing date if it is filled through the Council\'s redeployment process.

Equality, Diversity and Inclusion

At Derby City Council, we\'re committed to creating an inclusive workplace where everyone feels valued and can thrive. We welcome applications from people of all backgrounds and believe our workforce should reflect the diverse communities we serve.

As a Disability Confident Leader, disabled applicants who meet the essential criteria for the role can choose to apply through our Guaranteed Interview Scheme.

We are also proud to hold the Ministry of Defence Employer Recognition Scheme Silver Award, recognising our commitment to supporting serving personnel, veterans and their families. Members of the Armed Forces community, veterans and their close family members who meet the essential criteria are also eligible for our Guaranteed Interview Scheme.

If you need any reasonable adjustments at any stage of the recruitment process, including during your application, interview or onboarding, we\'ll work with you to provide the support you need.

If you have any questions about this vacancy or need assistance with your application, please contact the Recruitment Team on 01332 640844 (Relay UK: 18001 01332 640844) or email [e-mail].