Editorial Operations Coordinator for Journal Production

Taylor and Francis; Sittingbourne; Hybrid; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Flexible working

25 days annual leave

Birthday day off

Volunteer days

Private medical insurance

Employee assistance programme

Share Match

Life assurance

Job summary

Taylor & Francis Group, an Informa business, is seeking an Editorial Office Coordinator to support a large portfolio of journals. You will handle editorial administration and supplier management using ScholarOne Manuscripts and Editorial Manager, assisting Editors and Associate Editors globally.

Location flexible with hybrid requirements; the role involves in-person office days plus home or remote work options. A balanced working model and collaborative environment are offered.

Qualifications

• Familiarity with the concept of peer review and its key role in research validation
• Basic project management skills
• Calm and logical response under pressure
• Excellent written and verbal communication skills
• Handle and communicate information sensitively and professionally
• Effective team player, able to prioritise workload effectively to accommodate competing demands.

Responsibilities

• Managing the flow of content on a portfolio of titles to agreed speed and quality targets including routine operation of online systems ScholarOne Manuscripts and Editorial Manager
• Working with the supplier team and partners to ensure speed, quality and accuracy targets are met through routine auditing
• Acting as a point of escalation for our supplier partners on a portfolio of titles
• Preparing reports, collating and analysing statistics in relation to submission numbers, manuscript flow, processing times and other aspects of the system
• Providing assistance to authors, referees and editors in using the systems and resolving general query correspondence
• Providing excellent and empathic customer service within agreed timeframes
• Conducting data analysis and problem solving to drive process improvement within the portfolio of titles
• Recognizing process improvement opportunities within the way the Editorial Office team works and making recommendations
• Maintaining accurate electronic records system used by the production department and the wider company
• Provide project support as and when required, this includes support for projects that are in production and projects in development
• Build effective working relationships and communicate clearly with colleagues across departments, as required
• Successfully liaise with external stakeholders as required
• Prepare for and participate in internal and external meetings

Skills

Peer review

Project management

Communication

Team player

Lifelong learner

Prioritisation

Job description

Taylor & Francis Group, an Informa business, is seeking an Editorial Office Coordinator to support a large portfolio of journals. You will handle editorial administration and supplier management using ScholarOne Manuscripts and Editorial Manager, assisting Editors and Associate Editors globally.

Location flexible with hybrid requirements; the role involves in-person office days plus home or remote work options. A balanced working model and collaborative environment are offered.