Editorial Office Coordinator

Taylor And Francis; Cambourne; Hybrid; GBP 28,000 - 42,000; Full time

Benefits offered by this job

25 days annual leave per year

Birthday day off

Three discretionary days off during ho

Volunteering days

Private medical insurance

Employee assistance programme

Share Match scheme

Pension plan

Life assurance & health benefits

Job summary

Taylor & Francis is seeking an Editorial Office Coordinator to join the Editorial Operations team. You will support editorial administration, manage supplier relationships, and ensure efficient manuscript flow across a large portfolio of journals.

You will use ScholarOne Manuscripts and Editorial Manager, support Editors and Associate Editors, and contribute to process improvements while maintaining high levels of service to authors and referees.

Qualifications

• Familiarity with peer review and its key role in research validation.
• Basic project management skills.
• Calm and logical response under pressure.
• Attention to detail.
• Excellent written and verbal communication skills.
• Handle and communicate information sensitively and professionally.
• Effective team player, able to prioritise workload effectively.
• Commercial awareness and customer focus.
• Lifelong learner and growth mindset, prepared to manage own learning.

Responsibilities

• Manage content flow for a portfolio of titles to speed and quality targets using ScholarOne Manuscripts and Editorial Manager.
• Collaborate with supplier team to meet speed, quality, and accuracy targets through routine auditing.
• Act as escalation point for supplier partners on titles.
• Prepare reports and analyse statistics on submissions, flow, and processing times.
• Assist authors, referees and editors with systems and queries.
• Provide excellent and empathic customer service within agreed timeframes.
• Conduct data analysis to drive process improvements within titles.
• Identify and recommend process improvements in Editorial Office workflows.
• Maintain accurate electronic records used by production and wider company.
• Provide project support for production and development projects.
• Build relationships and communicate across departments; liaise with external stakeholders.
• Prepare for and participate in internal and external meetings.

Skills

Peer review familiarity

Basic project management

Attention to detail

Excellent communication

Customer service

Tools

ScholarOne Manuscripts

Editorial Manager

Job description

Job Description

We are looking for an Editorial Office Coordinator to join our dedicated Editorial Operations team, providing editorial administration and supplier management support for a large portfolio of journals.

In this role, you will use the online manuscript submission and tracking systems ScholarOne Manuscripts and Editorial Manager, while supporting the Editors and Associate Editors of international peer-reviewed journals.

What you will be doing:

• Managing the flow of content on a portfolio of titles to agreed speed and quality targets including routine operation of online systems ScholarOne Manuscripts and Editorial Manager
• Working with the supplier team and partners to ensure speed, quality and accuracy targets are met through routine auditing
• Acting as a point of escalation for our supplier partners on a portfolio of titles
• Preparing reports, collating and analysing statistics in relation to submission numbers, manuscript flow, processing times and other aspects of the system
• Providing assistance to authors, referees and editors in using the systems and resolving general query correspondence
• Providing excellent and empathic customer service within agreed timeframes
• Conducting data analysis and problem solving to drive process improvement within the portfolio of titles
• Recognizing process improvement opportunities within the way the Editorial Office team works and making recommendations
• Maintaining accurate electronic records system used by the production department and the wider company
• Provide project support as and when required, this includes support for projects that are in production and projects in development
• Build effective working relationships and communicate clearly with colleagues across departments, as required
• Successfully liaise with external stakeholders as required
• Prepare for and participate in internal and external meetings

Qualifications

• Familiarity with the concept of peer review and its key role in research validation
• Basic project management skills
• Calm and logical response under pressure
• Attention to detail
• Excellent written and verbal communication skills
• Handle and communicate information sensitively and professionally
• Effective team player, able to prioritise workload effectively to accommodate competing demands.
• Commercial awareness and customer focus
• Lifelong learner and growth mindset, prepared to manage own learning by identifying skills gaps and proactively seeking line manager support to address them

Additional Information

Location: We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at conference – you get the flexibility and support to work from home or remotely.

Taylor & Francis Group an Informa Business

The successful candidate will be able to utilise our balanced working model. We ask that candidates live within a commutable distance of our office in Milton Parkto ensure that as a balanced worker they can make it to our office locations to collaborate as required. There is an expectation for a minimum of 3 days per week in-person time.

Please note: Our Milton Park office will be relocating from Milton Park Abingdon to Oxford City Centre in late 2027 / early 2028, offering an exciting new workplace in the heart of Oxford.

What we offer in return:

• An excellent work/life balance with a fantastic, flexible working culture
• 25 days annual leave per year plus a day off for your birthday
• 3 additional discretionary days off during the holiday season at the end of the year
• 4 paid volunteering days each year
• Company funded single cover private medical insurance
• Employee assistance programme – offering 24/7 well-being support
• Share Match – Plan that matches every share purchased with two free shares.
• Pension scheme
• Life assurance, plus optical and medical care

Being Yourself at Taylor & Francis

If you’re excited about working with Taylor & Francis to foster human progress through knowledge, we invite you to apply even if your existing skills and experience don’t fit every item listed above. At Taylor & Francis, we are at our best and most successful when colleagues can be themselves and make a contribution regardless of their identity or background. As a colleague, you will have the opportunity to further innovate and develop in areas that you are passionate about. Our goal is to empower you with the resources, incentives, and flexibility you need to enjoy success at work and to live a healthy, balanced life.

Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought, fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves. Taylor & Francis recruits, develops, and retains colleagues without regard to any protected personal characteristics or other non-merit based factor.

We genuinely care about our colleagues, promoting work-life balance, wellbeing, and flexible working. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about. To find out more about our business and the great career opportunities please go to our Careers Site: http://www.taylorandfrancisgroup.com/careers

Or better yet check out our LinkedIn ‘Life’ Page, highlighting our accomplishments, employees, and company culture. It’s also a good way of meeting our recruitment team, who will be happy to advise you on your journey here at T&F.

https://www.linkedin.com/company/taylor-&-francis-group/life/79e0c27c-afdf-4bbb-84e6-5f8ed5e10bb8/

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, colour, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, citizenship, or other protected characteristics under local law. This role may also be available on a flexible working or part time basis – please ask the Talent Acquisition team for more information.

To find out more about our business and the great career opportunities please go to our Careers Site: https://taylorandfrancis.com/careers/