Editorial Operations Coordinator | Hybrid & Flexible

Taylor And Francis; Cambourne; Hybrid; GBP 28,000 - 42,000; Full time

Benefits offered by this job

25 days annual leave per year

Birthday day off

Three discretionary days off during ho

Volunteering days

Private medical insurance

Employee assistance programme

Share Match scheme

Pension plan

Life assurance & health benefits

Job summary

Taylor & Francis is seeking an Editorial Office Coordinator to join the Editorial Operations team. You will support editorial administration, manage supplier relationships, and ensure efficient manuscript flow across a large portfolio of journals.

You will use ScholarOne Manuscripts and Editorial Manager, support Editors and Associate Editors, and contribute to process improvements while maintaining high levels of service to authors and referees.

Qualifications

• Familiarity with peer review and its key role in research validation.
• Basic project management skills.
• Calm and logical response under pressure.
• Attention to detail.
• Excellent written and verbal communication skills.
• Handle and communicate information sensitively and professionally.
• Effective team player, able to prioritise workload effectively.
• Commercial awareness and customer focus.
• Lifelong learner and growth mindset, prepared to manage own learning.

Responsibilities

• Manage content flow for a portfolio of titles to speed and quality targets using ScholarOne Manuscripts and Editorial Manager.
• Collaborate with supplier team to meet speed, quality, and accuracy targets through routine auditing.
• Act as escalation point for supplier partners on titles.
• Prepare reports and analyse statistics on submissions, flow, and processing times.
• Assist authors, referees and editors with systems and queries.
• Provide excellent and empathic customer service within agreed timeframes.
• Conduct data analysis to drive process improvements within titles.
• Identify and recommend process improvements in Editorial Office workflows.
• Maintain accurate electronic records used by production and wider company.
• Provide project support for production and development projects.
• Build relationships and communicate across departments; liaise with external stakeholders.
• Prepare for and participate in internal and external meetings.

Skills

Peer review familiarity

Basic project management

Attention to detail

Excellent communication

Customer service

Tools

ScholarOne Manuscripts

Editorial Manager

Job description

Taylor & Francis is seeking an Editorial Office Coordinator to join the Editorial Operations team. You will support editorial administration, manage supplier relationships, and ensure efficient manuscript flow across a large portfolio of journals.

You will use ScholarOne Manuscripts and Editorial Manager, support Editors and Associate Editors, and contribute to process improvements while maintaining high levels of service to authors and referees.