Hybrid Editorial Operations Coordinator – Journals & Systems

Taylor & Francis Group; Abingdon; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Flexible working

Private medical insurance

Pension

Life assurance

Employee assistance programme

Job summary

Taylor & Francis Group, an Informa business, is seeking an Editorial Office Coordinator to support editorial operations for a large portfolio of journals. You will use ScholarOne Manuscripts and Editorial Manager to assist editors and authors, manage supplier relationships, and drive process improvements.

The role emphasizes data analysis, reporting, and delivering high-quality customer service while collaborating with colleagues across departments.

Qualifications

• Familiarity with peer review and its role in research validation.
• Basic project management skills.
• Calm, logical response under pressure and attention to detail.
• Excellent written and verbal communication skills.

Responsibilities

• Manage content flow for a portfolio of titles to speed and quality targets using ScholarOne and Editorial Manager.
• Coordinate with supplier team to meet speed, quality and accuracy goals.
• Serve as escalation point for supplier partners across titles.
• Prepare reports and analyse statistics on submissions, flows and processing times.
• Assist authors, referees and editors with system use and queries.
• Provide excellent customer service within agreed timeframes.
• Identify process improvements and contribute to portfolio development.
• Maintain accurate electronic records for production and the wider company.
• Support projects in production and development as required.

Skills

Peer review knowledge

Project management

Attention to detail

Written communication

Verbal communication

Customer service

Teamwork

Growth mindset

Tools

ScholarOne Manuscripts

Editorial Manager

Job description

Taylor & Francis Group, an Informa business, is seeking an Editorial Office Coordinator to support editorial operations for a large portfolio of journals. You will use ScholarOne Manuscripts and Editorial Manager to assist editors and authors, manage supplier relationships, and drive process improvements.

The role emphasizes data analysis, reporting, and delivering high-quality customer service while collaborating with colleagues across departments.