Editorial Operations Coordinator (Hybrid)

Informa Group Plc.; Abingdon; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

25 days annual leave

Birthday day off

4 paid volunteering days per year

Private medical insurance

Employee assistance programme

Share Match program

Life assurance and health care

Job summary

Taylor & Francis Group, an Informa business, is seeking an Editorial Office Coordinator to join our Editorial Operations team. You will manage content flow for journals, support editors and authors, and help optimize processes across production systems.

The role involves working with ScholarOne Manuscripts and Editorial Manager, providing excellent customer service, and collaborating with cross-functional teams.

Qualifications

• Familiarity with the concept of peer review and its key role in research validation
• Basic project management skills
• Calm and logical response under pressure
• Excellent written and verbal communication skills
• Handle and communicate information sensitively and professionally
• Effective team player, able to prioritise workload effectively to accommodate competing demands.
• Commercial awareness and customer focus
• Lifelong learner and growth mindset, prepared to manage own learning by identifying skills gaps and proactively seeking line manager support to address them

Responsibilities

• Managing the flow of content on a portfolio of titles to agreed speed and quality targets including routine operation of online systems ScholarOne Manuscripts and Editorial Manager
• Working with the supplier team and partners to ensure speed, quality and accuracy targets are met through routine auditing
• Acting as a point of escalation for our supplier partners on a portfolio of titles
• Preparing reports, collating and analysing statistics in relation to submission numbers, manuscript flow, processing times and other aspects of the system
• Providing assistance to authors, referees and editors in using the systems and resolving general query correspondence
• Providing excellent and empathic customer service within agreed timeframes
• Conducting data analysis and problem solving to drive process improvement within the portfolio of titles
• Recognizing process improvement opportunities within the way the Editorial Office team works and making recommendations
• Maintaining accurate electronic records system used by the production department and the wider company
• Provide project support as and when required, this includes support for projects that are in production and projects in development
• Build effective working relationships and communicate clearly with colleagues across departments, as required
• Successfully liaise with external stakeholders as required
• Prepare for and participate in internal and external meetings

Skills

Peer review familiarity

Project management

Calm under pressure

Communication skills

Sensitive communication

Team player

Commercial awareness

Growth mindset

Job description

Taylor & Francis Group, an Informa business, is seeking an Editorial Office Coordinator to join our Editorial Operations team. You will manage content flow for journals, support editors and authors, and help optimize processes across production systems.

The role involves working with ScholarOne Manuscripts and Editorial Manager, providing excellent customer service, and collaborating with cross-functional teams.