Edinburgh Engineering Manager

Pump Action; City of Edinburgh; On-site; GBP 30,000 - 42,000; Full time

Job summary

Pump Action in the United Kingdom seeks an organised and technically minded individual to support the Service team, coordinating with the Service Co-ordinator and Engineering to plan, manage and complete works to a high standard.

You will provide technical support across the business, review service sheets, raise quotes promptly and keep clients informed, building strong working relationships to ensure high client satisfaction.

Qualifications

• Qualified to HNC level or a minimum of 5 years’ experience in a similar role.
• Proficient using Microsoft Office (Excel, Word, PowerPoint) and company systems.
• Self-driven, capable of working under pressure and in a team.

Responsibilities

• Plan, manage and deliver small works within client timelines in collaboration with the Service Co-ordinator.
• Ensure correct skill sets are advised for completion of all works.
• Review service sheets and ensure quotes are raised promptly and issues communicated to clients.
• Provide technical support to Engineering and Office teams and act as a point of contact for technical issues.
• Maintain RAMS documentation and carry out site surveys as required.
• Support on-site engineers and assist with on-site tasks as needed.

Skills

Microsoft Office

Excel

Word

PowerPoint

Education

HNC level

5+ years experience

Job description

We’re looking for an organised and technically minded individual to support our Service team, working closely with the Service Co-ordinator and Engineering team to ensure work is effectively planned, managed and completed to a high standard. You’ll play a key role in providing technical support across the business while helping to deliver a positive experience for our clients.

The role will involve providing technical support to the Service Co-ordinator, Engineering and Office teams, reviewing service sheets and prioritising follow-up actions to ensure quotes are raised promptly and any issues are communicated to clients in a timely manner. Strong organisational and PC skills are essential, along with the ability to build effective working relationships across the branch and help ensure a high level of client satisfaction from start to finish.

Duties & Responsibilities

• To ensure that small works are organised, managed and delivered successfully within client-agreed timelines in conjunction with the Service Co-ordinator
• Ensure correct skill sets are advised to the Service Co-ordinator for completion of all works
• Ensure all jobs passed for scheduling are ready to schedule (i.e all equipment/materials have been received, any 3rd party services have been organised etc)
• To work to processes and procedures as specified/agreed per company workflows alongside the Service Co-ordinator
• Provide technical support back-up for both Engineering and Office teams
• Act as key point of contact for engineering workforce and subcontractors on technical issues as and when required
• To work with the Workshop Supervisor to ensure communication between the service team and engineering team flows, and correct information on works is communicated and discussed where appropriate
• Ensure company H&S policies are always adhered to by the engineering team, and failures are actioned within an appropriate time frame
• Create/review initial job RAMS, review Dynamic RAMS and any customer H&S documentation when required
• Carry out site surveys and site audits
• Occasionally assist the engineering team on-site or attend emergency call-outs
• Create/review/edit client Excel Spreadsheets, Word Documents, PowerPoints and PDFs
• Create/review/edit PA Excel Spreadsheets, Word Documents, PowerPoint presentations and PDF reports before sending to the client to ensure they are presented in a professional manner
• Ensure maximum utilisation and management of the engineering team during their working day, week and month
• To review the training needs and requirements of the engineering team in conjunction with the Service Co-ordinator & Workshop Supervisor, ensuring all technicians are qualified to the appropriate standards. Updates should be passed to the QHSE Manager for skills matrix update review
• Ensure all engineers have the appropriate level of disclosure check and security clearance for client’s sites

Requirements

• Qualified to HNC level or a minimum of 5 years’ experience in a similar role
• Confident using various Microsoft packages (Excel, Word, PowerPoint etc.) and company-operated systems
• Self-driven and focused individual with the ability to work on own initiative and under pressure
• Ability to work as part of a team
• Capable of multi -tasking
• Effective engineer tasking/management under pressure is key to this role
• An understanding of asset management principles