Client Service Specialist - Healthcare

Howden; Baildon; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the insurance sector is seeking an operational support professional for healthcare schemes. The role involves managing client queries, ensuring compliance, and maintaining high service standards. Candidates should have a strong knowledge of Private Medical Insurance and excellent organizational skills. Join a diverse team committed to innovation and making a positive impact.

Benefits

Encouragement to try new things

Support in daily moments and challenges

Drive to make a positive impact

Qualifications

• Detailed knowledge of Private Medical Insurance.
• Experience in client-facing administration roles.
• Motivation to learn and improve.

Responsibilities

• Administer healthcare schemes and handle client queries.
• Maintain accurate records and process new business.
• Provide exceptional customer service to improve retention.

Skills

Client-facing administration

Organizational skills

Teamwork

Proficiency in Microsoft Office

Knowledge of Private Medical Insurance

Education

CII IF7 qualification (preferred)

Job description

Who are we?

Howden is a collective – a group of talented and passionate people around the world. We have pushed the boundaries of insurance, united by a shared passion and a no-limits mindset. Our strength lies in our ability to collaborate as a powerful international team of 18,000 employees spanning over 100 countries.

People join Howden for various reasons, but they stay for our unique culture. It sets us apart and has kept employees loyal, despite competing offers. Whether your priorities are work/life balance, career progression, sustainability, or volunteering, you'll find like-minded people driving change here.

We work closely with our clients to understand their needs, enabling us to develop best-in-class solutions. We focus on specialization to solve complex challenges, promoting innovation, integrity, and client-centricity.

Role Overview

The job holder provides operational support for a portfolio of clients regarding their healthcare schemes, including Private Medical Insurance, Dental, Travel, Cash Plan Health Screening, and Employee Assistance Programmes. This role is within the Howden Employee Benefits & Wellbeing Small Business & Medium Enterprise Unit, supporting clients and Healthcare Consultants.

Being well-organized is essential, as this role takes instructions from various team members daily.

Key Responsibilities

1. Scheme Administration: Demonstrate good knowledge of the Private Medical Insurance market, support departmental service levels, handle client queries efficiently, analyze scheme data, deal with communication from clients and providers, maintain accurate records, process new business and renewals, and build strong relationships with colleagues.
2. Policy, Process, and Procedures: Follow relevant processes, suggest improvements, and challenge wider processes collaboratively.
3. Customer Focus and Relationships: Provide exceptional customer service to improve retention, work closely with the Head of Client Services, and build loyalty with clients and providers.
4. Market Knowledge & Technology: Stay updated on market trends, understand data importance, and embrace technology to enhance client solutions.
5. Compliance and Personal Development: Maintain high standards of governance, undertake personal development, ensure compliance, and adhere to the Group’s Code of Conduct and regulatory training.
6. Knowledge, Skills, Behaviours, and Experience: Possess detailed knowledge of Private Medical Insurance, proficiency in Microsoft Office, high standards of work, ownership, organizational skills, motivation to learn, teamwork, and experience in client-facing administration roles. CII IF7 qualification is preferred or willingness to study for it.

What do we offer in return?

A career that you define. We value diversity and seek individuals sharing our values: innovation, support, and making a positive difference.

• Encouragement to try new things
• Support in daily moments and challenges
• Drive to make a positive impact

Reasonable adjustments

We are committed to providing accommodations to align with your needs, including flexible hours and hybrid working where possible. If interested, apply, and we will assist with any required adjustments.

*Not all positions can accommodate changes to working hours or locations. Contact your Recruitment Partner for more details.